Kowloon City, KowloonSome careers shine brighter than othersIf you’re looking for a career that will help you stand out, join HSBC and fulfill your potential.
Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.
It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-
centric propositions and innovative and efficient distribution channels.We are currently seeking a high caliber professional to join our team as Lead UX UI Designer .
Principal responsibilitiesUndertake and support team in creation of best in class channel propositions and services following user centred design techniques and industry best practice, including research and customer usability testing, briefing and managing agencies where appropriate.
Support development concept designs and clickable prototypes to support stakeholder engagement and illustrate early design thinking.
Provide Subject Matter Expertise support in all aspects of User Centric Design across the Analysis and Design functions.
The roleholder can have line management accountability for a team, in which case a proportion of their time will be people focused rather than task focused.
Build strong relationships, adopting a joined up approach to execute change at pace with minimum conflict.Be an effective team player through communication, performance management, development plans and reward or recognition practices.
Cultivate an environment that supports diversity and reflects the HSBC brand.Build a culture of continuous improvement in customer experience and functionality deploymentSeeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix.
Works in a facilitative manner to build capability in progressing objectives, but does not lose sight of the profitability and productivity outcomes.
Acts in a manner that transparently promotes the organisation’s values and delivers in an aligned manner.Cultivate an environment that supports diversity and reflects the HSBC brand.
Produce a well-defined recruitment plans, identifying the key milestones and assigning responsibilities or resources where appropriateCommunicate plans with key stakeholdersRegular review to identify key risks, issues and interdependencies.
Determine and apply appropriate mitigation strategies.Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.
Ensure regular and positive engagement with key support functions such as Risk, Compliance and Human Resources to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.
Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the Retail Banking and Wealth Management strategy through operational practice and planned activity.
QualificationsRequirementsStrong understanding of Digital business, while experience with travel, lifestyle, and or other consumer product development is a strong advantage.
Possess a blend of business and technical savvy, ability to drive strategy into actionAn entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happenProven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation.
Customer focused, results based approach, able to deliver to deadlinesDemonstrates flexibly when addressing shifting or competing priorities.
Proven ability to influence large teams without direct leadership authority.Bachelor’s degree or equivalent preferable.Strong Analytical and Presentation skills.
Energetic, positive attitude and team player.Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the businessHighly developed communication skills, both written and verbal, to explain complex or technical issuesPragmatic decision making skills, with the ability to make clear judgments and understand the implications.
High level of resilience and self-motivationGood experience in User Centred Design methodology and its practical implementationSkilled in the use of prototyping tools, flash and rich mediaGood experience of working with and managing agencies particularly usability testingStrong knowledge of interaction design and information architecture disciplines, creating wireframes, sitemaps, user workflows, personas and prototypes.
Strong understanding of user research and user testing methods and translate the research findings into design solutions.
Good experience of reviewing existing digital solutions and provide expert user experience analysisWork with the business to clarify the requirements for a piece of work and the problem trying to be solved.
Understanding of layout and typography and meticulous attention to design detailStrong working knowledge of responsive designGood understanding of modular or atomic designGood working knowledge of native User Interface designStrong knowledge of rapid prototyping tools and techniquesGood experienced working in an agile or scrum development project environmentYou’ll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.HSBC is committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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