Manager, Account Management
Hong Kong, Hong Kong, Hong Kong

Working Location : Kwai Hing, Hong Kong

Responsibilities :

  • Work in the role of Asia Pacific Account Manager for DHL International Supply Chain (ISC)
  • To own and drive customer programs in the Asia Pacific region
  • Manage and lead Account Management team to fulfil and exceed customer’s requirements and expectation, and monitor the service level of the team
  • Monitor the business performance and facilitate resources plan, ensure accurate and timely billing, and to achieve KPI performance targets
  • Support Business Development team in preparation of RFQs and RFIs, customers meetings and conference calls
  • Work with other departments or business units on new accounts acquired and multiple project implementations
  • Introduce best practices for the operation performance and make improvement on operation efficiency
  • Contribute to strategic planning and implement new business and programs
  • Conduct regular team meeting for customer issue resolution and well-manage the allocation of appropriate team manpower and resources
  • Identify training need and opportunity to develop relevant skillsets for the team
  • Requirements :

  • Degree or above in Logistics / Business-related discipline or qualification equivalent to Level 5 of Qualifications Framework (QF)
  • 7 years relevant experience in Logistics / Supply Chain industry is desirable
  • Knowledge of Asia Pacific freight forwarding and logistics business
  • Experience in managing process / system enhancement is highly preferable
  • Good command of both written and spoken English and Chinese
  • Strong negotiation, interpersonal and communication skills
  • Strong analytical, planning and problem solving skills
  • Detail-oriented and customer focus
  • Proficient in PC operations, e.g. Ms Excel, PowerPoint & Outlook
  • 5 days work, career development, attractive remuneration and benefits package will be offered to the right candidate.

    What is International Supply Chain (ISC)

    An International Supply Chain Management service providing end-to-end order management, visibility and reporting for customers’ international shipment flows across all transportation modes.

    The solution links the origin supply chain with the destination requirements, resulting in a more cost effective and efficient supply chain with complete visibility and control.

    Applicants not contacted within six weeks may consider their applications unsuccessful.

    Personal Information Collection Statement pertaining to Recruitment

    DHL ISC (Hong Kong) Limited ( DHL ) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the Ordinance ) and DHL’s Personal Data Protection Policy (the Policy ) at

    By proceeding to respond to this recruitment advertisement you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any other purposes directly related thereto) in accordance with the Policy.

    All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than six (6) months, after which such data will be destroyed.

    You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent.

    Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Department


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