Business Function Overview :
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Senior Datacenter Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Be at the forefront of the action in CO+I as part of our global datacenter operations.
As a successful Senior Datacenter Technician, your performance objectives include :
Empowering a culture of safety, security, and compliance in all aspect of datacenter activities
Building strong working relationships with customers
Understanding overall ticket management process
Performing power cycles, swap out failed components, handle storage media, and perform troubleshooting
Performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard datacenter processes
Physically assist in moving and racking equipment
May be asked to perform tactical management tasks such as prioritizing ticketing queues, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities
Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts / Component replacement and physical hardware troubleshooting
Pull required inventory as defined by inventory process with accuracy
As required, assist Datacenter Inventory and Asset Management Team with shipping / receiving and inventory management to address high work volumes
Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success
Basic Qualifications :
High school diploma or equivalent
At least two years of experience supporting IT equipment or related technology
Preferred Qualifications :
Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
Applicable certifications : CompTIA, Microsoft, Network Certifications
Basic working knowledge of CE infrastructures UPS, Generator, AHU, etc.)
Ability to support frequent standing, walking, lifting, and working at heights
Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
Perform and execute organization’s safety programs and policies, and compliance knowledge
Flexibility to work non-business hours (shifts) that may include weekends and / or holidays
Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction
Background Check Requirements :
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings :
Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire / transfer and every two years thereafter