Senior Software Engineer
Feedzai
Hong Kong
1天前

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence.

Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type.

The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy.

Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.

The Customer Success Engineering Team is Client-Facing, ensuring that technical solutions for our product's installation, configuration, and customization are seamless and extraordinary for client implementation.

They are Tech Consultants for clients that solve obscure and challenging problems. They are dynamic, tenacious, and driven to create a world-class experience for their clients.

If you are passionate about being a client-facing engineer, Join Us!

You :

As a Senior Software Engineer in the Customer Success organization, you will be responsible for ensuring our products are installed and meet our client's requirements with integration and performance management.

You will work with a broad range of technologies, including multiple flavors of SQL, NoSQL database, on-premise environments, Cloud environments (AWS, Azure, Google), along with numerous streaming or messaging systems (RabbitMQ, Kafka).

While working with these technologies, the software engineer will help with the installation and configuration of our solutions and develop custom Java inbound and outbound interfaces, use web services to enhance data in the process, and develop custom extensions and modules for our Fraud Analysis platform.

In addition, you will work as part of a project team alongside Data Scientists, Project Managers, Fraud Analysts, and your peers to meet with the client, understand their needs, turn those needs into requirements and execute on those requirements.

Your Day to Day :

  • Execute full software development life cycle, including building integrations and enhancements to Feedzai core product
  • Write well-designed, testable code
  • Integrate multiple software components into a fully functional software system
  • Troubleshoot, debug and upgrade existing systems
  • Deploy and support systems in production
  • Comply with best practices and industry standards
  • Work with Agile principles to regularly deliver quality products
  • Ensure proper feature deployment or product upgrades
  • Provide Second Tier support for clients that are live
  • Other duties as needed
  • You Have & You Know-how :

  • A Bachelor of Science and or a Master of Science in Computer Science, a degree in a comparable field, or equivalent work experience
  • 5 + years of extensive work experience in Java software development
  • Thread and JVM Memory Management in high-performance systems
  • Client engagement experience and ability to consultant our clients
  • Excellent English communication skills, both verbal and written
  • Experience with Zookeeper, RabbitMQ, Cassandra, Ansible, Docker, Databases - Nice to Have
  • The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points.

    We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle.

    We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential.

    LI-MG1

    Your First 30-Days at Feedzai :

    You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey.

    In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team.

    Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

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