At Bloomberg, our mission has always been to provide real-time data, news, and analytics to our clients quickly and accurately.
Our clients are some of the biggest players in finance, and they rely on our software to manage their portfolios, analyze the markets, and make swift trading decisions that keep them ahead of the competition.
We have more than 320,000 clients across the world, so it’s critical for our systems to be stable, reliable, and always available.
That’s where the incident management team comes in.
On the Incident Management team, we manage the coordination and communication for all service-impacting outages to ensure they have a minimal impact on all downstream users and are resolved as quickly as possible.
To do this, we structure and lead investigations in partnership with technical teams across the company from developers to client support.
We’re the central point for all stakeholders, and we ensure that accurate and timely information is communicated to all stakeholders during significant outages.
Our team is critical to providing the best possible service for our clients, and we take pride in the impact we have on the company’s continued success.
We're also responsible for Problem Management activities and help pursue root cause analysis and remediation actions to make sure our incidents don't happen again in the future.
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