CCNP network technician Datacentre
Excis Compliance ltd
Hong Kong, HK, hk
21小时前

Job Description

15 Canton Rd, Tsim Sha Tsui, Hong Kong

Datacentre CCNP or equivalent in experience technician needed to work full time.

  • To deal with and resolve complex IT problems for our clients within the datacentre
  • To deal with Router and switching problems Swap routers, copy / paste configs, upload new IOS
  • To deal with pre-defined firewall configurations
  • To plan and schedule daily workload and seek advice and guidance for more complex resolution of IT problems.
  • Able to use basic laboratory skills to setup and troubleshoot problems.
  • To draft clear and concise case notes and technical documentation.
  • To understand customer requirements, and able to clarify what is required and to follow-up with basic action plans.
  • To keep the customer and the team updated of progress and problem resolution using verbal and written
  • communications.

  • To build good working relationships and rapport with the client and the Global IT Support team(s)
  • To act as product champion in your area of technology and to pass this knowledge on to team members.
  • Coordinate with external suppliers as required.
  • Complete designated project work
  • Requirements

    Cisco CCNP certificate or equivalent

    Essential Skills and Experience

  • Outstanding problem solving and troubleshooting skills.
  • Excellent telephone and communication skills.
  • Familiar with a wide range of IT equipment i.e. Microsoft Windows, IP, workstations, servers, network equipment, video, and fax and printer equipment
  • Sound experience in AD, Exchange, IBM server, storage systems and networking terms and equipment such as Cisco LAN & WAN, router, hub and switch.
  • working experience with ITIL (V3).
  • Knowledge and experience with case management.
  • Excellent knowledge of English language.
  • Desirable Skills and Experience

  • Graduate or equivalent experience within IT.
  • Experience of working in an international working environment.
  • Attitude is key to this role so a highly motivated candidate with a can-do approach is desired.
  • Excellent team worker but also able to work self dependent.
  • Willingness to go the extra mile.
  • Commercial and Financial awareness.
  • Hours and travel

    Field Services Engineers typically work 40 hours a week.

    This is likely to include evening and some weekend work, if covering customer sites abroad travel in the weekend may be required.

    Requirements

    Cisco CCNP certificate or equivalent Essential Skills and Experience · Outstanding problem solving and troubleshooting skills.

  • Excellent telephone and communication skills. · Familiar with a wide range of IT equipment i.e. Microsoft Windows, IP, workstations, servers, network equipment, video, and fax and printer equipment · Sound experience in AD, Exchange, IBM server, storage systems and networking terms and equipment such as Cisco LAN & WAN, router, hub and switch.
  • working experience with ITIL (V3). · Knowledge and experience with case management. · Excellent knowledge of English language.
  • Desirable Skills and Experience · Graduate or equivalent experience within IT. · Experience of working in an international working environment.

  • Attitude is key to this role so a highly motivated candidate with a can-do approach is desired. · Excellent team worker but also able to work self dependent.
  • Willingness to go the extra mile. · Commercial and Financial awareness. Hours and travel Field Services Engineers typically work 40 hours a week.
  • This is likely to include evening and some weekend work, if covering customer sites abroad travel in the weekend may be required.

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