Our client, a leading global bank, is now looking for an experienced Manager to join their Insurance team. The ideal candidate must have at least 4 years working experience in handing customer complaints or relevant discipline.
Manage the investigation and resolution of complaints
Champion the sharing of experiences with concerned stakeholders to improve customer experiences
Ensure the at the team adhere to prevailing data standards, policies and regulations as well as meeting the KPIs
Analyze customer complaints, identify areas for enhancing service quality in view of customer experience
Help to develop an automated process to manage the complaints process
Offer guidance and advice to junior staff on resolving customer complaints
Bachelor Degree holder with 4-6 years of experience in customer care related discipline
Prior working experience in insurance operation and customer complaint handling is desired
Excellent verbal and written communication skills in Chinese and English
Proficient in use of Microsoft Office (Excel, Word and PowerPoint)
Self-motivated, customer-focused and able to work under pressure
If you would like to apply for this role or find out more, please contact Vanessa Ip on 2847 9962 or apply online with your latest CV in word format with expected salary, quoting the job role Customer Care Manager.
Kindly note that only shortlisted candidates will be notified.