IT Manager
Hong Kong

Job Description

  • Manage VIP Supports and a service help desk operated by an external partner
  • Lead IT team on daily operation support (L1 to L2)
  • To be responsible for the procurement for IT related equipment or services
  • Formulating IT policies and refill procedures
  • To make recommendations for improvement in respect of the local IT process and operational support
  • Oversee the budget for the IT projects for the Group and its subsidiary
  • Work closely with vendors, department manager on system enhancement
  • Project from feasibility study to implementation and Project rollout
  • Job Requirement :

  • Degree in IT or other relevant disciplines
  • Minimum 5 years of working experience, of which at least 3 years at managerial level
  • Holder of ITILv3 certificate is preferred
  • Previous hands on experience in ServiceNow is value added
  • Hands-on experience in technical aspects of Windows, MacOS support and Office 365 related troubleshooting
  • Experience in managing daily service operations e.g. User account management, Supervise outsourcing vendor etc.
  • Good command of written and spoken English and Chinese (Putonghua and Cantonese)
  • Good analytical and problem-solving skills is a must
  • With Strong client service oriented mindset and good people management skills
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