Account Coordinator
Hong Kong, HK, hk

Job Information

Work Experience 4-8 years Job Function Customer Service / Account Management City Hong Kong State / Province Hong Kong Zip / Postal Code 000000

Job Description

Our client is a market leader in insurance solutions for individuals, professionals and companies. Due to business realignment, we are currently partnering with them to look for an Account Coordinator, to be based in Hong Kong.

The sales division, which has more than 300 employees in 15 countries, manages the health care contracts of 242,000 expatriates in 198 countries around the world.

You will be integrated within the Hong Kong sales’ Team.

The main purpose of the role will be to develop and maintain relationships with their insured members.

Responsibilities :

  • Manage day to day call queries and email requests from broker / corporate client and foster relationships with them to ensure existing renewal policies are manage properly and timely within our service promise
  • Conduct joint Employee Engagement meetings with the brokers at the client’s office (if requested by client / broker) after a policy is renewed.
  • Reporting on retention numbers to Account Manager based in Singapore and HK head of sales on monthly basis
  • Provide group quotation support to HK Head of Sales as and when required
  • Skills & Requirements :

  • Diploma or Bachelor’s degree in business administration / management or equivalent
  • 1-3 years of relevant work experience in customer service, account management experience in insurance. Having existing relationships with insurance brokers will be an added advantage
  • Able to work with various key stakeholders both internally and externally to ensure service delivery is met
  • Good verbal and written skills and proficient in English, Cantonese and Mandarin (added advantage)
  • Good interpersonal skills and must be able to work well with all levels of internal staff and client / business partners
  • Must have a strong attention to detail, pro-activeness and the ability to prioritize tasks assign
  • Proficient with MS office especially Excel and Powerpoint
  • Ideally candidates should have one to three years of work experience in supporting sales team in the insurance industry.
  • For more information about this role, please contact Kaman at : kaman Kindly take note that only shortlisted candidates will be notified.

    We thank you for your understanding. About Timeo-Performance We are in the skills business! Through recruitment, training and consulting, Timeo-Performance provides solutions for increased performance of companies, teams and individuals.

    As our clients are at the center of global business and often serve the APAC region, our solutions need to be sustainable in a multicultural and remote context.

    Our joint venture with Akteos, the European leader in intercultural training, and partnership with digital learning solutions provider CrossKnowledge have therefore been organic and logical additions to our services.

    Timeo-Performance has been helping companies in APAC increase business performance since 2008 with offices in Singapore, Malaysia and Hong Kong.

    Highest quality, proximity, pragmatism and energy define how we work. Feel the Timeo-Performance experience! Timeo-Performance Pte Ltd - 150 Cecil Street, #15-01 Singapore 069543 - Reg 200811838D - EA License number : 09C4169


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