Membership Administrator
Laichikok, Kowloon

Membership Administrator

Company : Corporation / Salary : $Negotiable

Responsibilities :

  • Responsible for handling and processing day-to-day data entry activities for members such as missing mileage claims, membership enrolment / profile update in English, Chinese (Simplified / Traditional), group nomination and all types of membership administration tasks which require data capture function
  • Handle Clients / Partners / Outport enquiries related to enrolment, Air or Non-Air retros via email / phone / fax channels
  • Follow up with Clients / Partners for queries or complex cases investigation
  • Support all administrative tasks for Membership Administration Team
  • Handle email / simple letter & fax for membership administration related activities
  • Compile user requirements for system enhancements and participate in UAT support if needed
  • Recommend solutions for continuous process improvement
  • Requirements :

  • Minimum F.7 graduate or above
  • At least 3 years in Airline / Travel industry
  • At least 2 years’s data entry experiences. Having experience on address format is advantageous
  • System knowledge with Qikres, Cudos and Airlines are preferable
  • Having strong computer knowledge in MS Word, Excel and with good typing skills of English 50 w.p.m.
  • Knowing Chinese word processing is advantage
  • High typing quality with 95-99% accuracy
  • Capable of communicating (written and verbal) effectively in both English and Chinese
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