CIB Operations-Risk and Control Quality Assurance Manager- Associate
J.P. Morgan
Hong Kong

Job Description :

This role is a combination of routine QA testing, project management, and advisory role for APAC QA and OCM community. The person will be working closely with the regional / country Operations BAU teams, regional / country OCM teams, APAC QA hub sub-teams / local team members and other stakeholders to help facilitate QA business and various initiatives, evaluate the execution quality of the control for CIB Operations.

Also, the person will be expected to assist in planning for a QA and control strategy.

Responsibilities :

Perform Quality Assurance in APAC

  • Conduct quality assurance testing on operation implementation according to the testing steps embedded SOP on a timely manner
  • Record the progress and any observation in MIS once the test is completed
  • Follow up remediation action and coordinate with action owners for progress tracking and prepare operation related meeting deck within deadline
  • Implement QA Program for APAC CIB Operations the program should cover across various businesses (e.g. WPO and Markets)
  • Implement the QA program by partnering with OCM colleagues and Operation partners
  • Report to the senior management on findings and improvement points.
  • Perform the QA as a tester or QA reviewer
  • Prepare the Operations QA / control related meeting deck and participate or chair the internal Operation control meetings
  • Oversee the implementation of actions required in SOP embedded into testing steps timely
  • Deliver Productivity Improvement

  • Improve the efficiency and effectiveness of existing QA testing process by utilizing Alteryx, IDQ, Qlikview, Tableau, Robotics, Xceptor, AI, or any other digital solution in variety of areas including but not limited to;
  • MIS and report preparation, QA and self-tests, etc.

  • Deliver Automation (optimization) program / AI initiatives of QA process locally / regionally
  • Provide insights of the overall control environment and improvement suggestions
  • Required skillsets :

  • Bachelor’s degree or above
  • Knowledge of relevant corporate bank products, securities or future and options is required
  • Minimum 2 years’ experience in Operations / Middle Office function within Financial Services Industry
  • Fluent written and verbal communication skills in English and Chinese
  • A strong sense of ownership and responsibility
  • Ability to produce clear, concise, relevant and accurate documentation
  • Good problem-solving skills to identify, understand and address operational issues with attention to detail and accuracy
  • Good organization and time management skills to handle multiple tasks within tight timeline
  • Good communication skills and ability to approach complex problems in a structured way driving through solutions across multiple stakeholders
  • Good presentation style and ability to present ideas and findings in a clear and concise way to both the team members and the management team
  • Comfortable with change, ambiguity, debate, conflict and informed risk taking
  • Desirable skillsets :

  • Minimum 2 years’ experience in Control / Audit / Operational Risk / Compliance Testing
  • Good data analysis skills to process large amount of data and be familiar with automation tools / platforms by utilizing Alteryx, IDQ, Qlikview, Tableau, Robotics, Xceptor, AI, or any other digital solution in variety of areas, etc.
  • A relevant professional qualification, technique skillsets, automation / AI / digitalization experience is desirable
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