Job Description :
This role is a combination of routine QA testing, project management, and advisory role for APAC QA and OCM community. The person will be working closely with the regional / country Operations BAU teams, regional / country OCM teams, APAC QA hub sub-teams / local team members and other stakeholders to help facilitate QA business and various initiatives, evaluate the execution quality of the control for CIB Operations.
Also, the person will be expected to assist in planning for a QA and control strategy.
Perform Quality Assurance in APAC
Conduct quality assurance testing on operation implementation according to the testing steps embedded SOP on a timely manner
Record the progress and any observation in MIS once the test is completed
Follow up remediation action and coordinate with action owners for progress tracking and prepare operation related meeting deck within deadline
Implement QA Program for APAC CIB Operations the program should cover across various businesses (e.g. WPO and Markets)
Implement the QA program by partnering with OCM colleagues and Operation partners
Report to the senior management on findings and improvement points.
Perform the QA as a tester or QA reviewer
Prepare the Operations QA / control related meeting deck and participate or chair the internal Operation control meetings
Oversee the implementation of actions required in SOP embedded into testing steps timely
Deliver Productivity Improvement
Improve the efficiency and effectiveness of existing QA testing process by utilizing Alteryx, IDQ, Qlikview, Tableau, Robotics, Xceptor, AI, or any other digital solution in variety of areas including but not limited to;
MIS and report preparation, QA and self-tests, etc.
Deliver Automation (optimization) program / AI initiatives of QA process locally / regionally
Provide insights of the overall control environment and improvement suggestions
Required skillsets :
Bachelor’s degree or above
Knowledge of relevant corporate bank products, securities or future and options is required
Minimum 2 years’ experience in Operations / Middle Office function within Financial Services Industry
Fluent written and verbal communication skills in English and Chinese
A strong sense of ownership and responsibility
Ability to produce clear, concise, relevant and accurate documentation
Good problem-solving skills to identify, understand and address operational issues with attention to detail and accuracy
Good organization and time management skills to handle multiple tasks within tight timeline
Good communication skills and ability to approach complex problems in a structured way driving through solutions across multiple stakeholders
Good presentation style and ability to present ideas and findings in a clear and concise way to both the team members and the management team
Comfortable with change, ambiguity, debate, conflict and informed risk taking
Desirable skillsets :
Minimum 2 years’ experience in Control / Audit / Operational Risk / Compliance Testing
Good data analysis skills to process large amount of data and be familiar with automation tools / platforms by utilizing Alteryx, IDQ, Qlikview, Tableau, Robotics, Xceptor, AI, or any other digital solution in variety of areas, etc.
A relevant professional qualification, technique skillsets, automation / AI / digitalization experience is desirable