North Point, Hong Kong IslandPermanentMain duties include : Provide daily support and maintenance of the application system and computer equipment.
This involves identifying user problems and recommending solutions with reference to a set of defined policies and procedures or the recorded actions in helpdesk records.
Conduct unit testing to ensure the accuracy of deliverables and fulfil the specification of project or system implementation.
Prepare, assess and review IT documentation such as network diagram, system equipment list and system failure report with accuracy and modernity.
Assist in development of solutions for business systems to meet specifications for Council's approved requests for change and new development.
To provide daily support and maintenance of the desktop PC, Macintosh, network infrastructure and communication equipment.
MCSE / ITIL certification preferredMinimum 3 years hands-on experience in Networking, Server infrastructure, VMware, SAN, LINUX server, Administration on Window Server 2012 / 2016An in-
depth knowledge of Microsoft Exchange 2013 and Microsoft Outlook 2013 / 2016 is essentialWorking knowledge of VoIP phone system, Network and Internet security is definite an advantageHands-
on experience in supporting Macintosh platform and Adobe Creative Suite is an advantage.Strong communication and interpersonal skills with good command of English and Chinese.
Excellent analytical mind and problem-solving skill, able to work independently.A good team player to engage with internal users and external service providers.