Accounts & Operations Representative
Would you like the opportunity to work closely with high-performing and customer focused teams in Hong Kong?
Do you thrive in an environment which values autonomy, ownership and creativity
Jabra, Hong Kong is currently on a look out for an exceptional Accounts & Operations Representative for our ANZ and ASEAN markets to serve our faster growing Retail and Online division.
This person will join our already established and growing team placed across the region serving customers across all over APAC.
This position plays a key role in bridging the needs of our customers with the Jabra internal teams and working to process and resolve them at the earliest.
The role reports into the Regional APAC Planning and Fulfillment lead and will have dotted line reporting to the regional business heads of ASEAN and ANZ
Your job profile will include the following activities.
Logistical support and order management
Order management : Order intake, order output, order change requests.
Supply issues, allocation, product availability etc. (toward customers and Sales org)
Manage sample orders.
Create market replacement credits
Special price approval process (from Sales MD or VP)
Insure Partners are in compliance with Commercial returns policies to process returns, work with sales to approve exceptions
Report generations on order patterns back order management and revenue reports.
Distribution Center Activities
Prepare and maintain SOP’s for special customer requirements in alignment with company policy
Manage customer complaints (returns, picking errors, lost shipments, damages)
Understand and work according to processes in APAC Planning & Fulfillment team and interaction with other departments
Work with and support internal departments in regard to activities at the Distribution Center :
Customer rework initiatives
Product restraint allocations
Ensure Orders are shipped out (ensure that orders are being processed to the warehouse and any shipment issues are prioritized and resolved for customers.
Participate in end of month and end of quarter Business Review Meetings to inform the status of orders related to goals being met.
In Jabra, to succeed we expect the following from each of our employees,
A professional team member who is capable of managing the daily order management both in regards to the partner and the ERP system environment.
Strong leadership, with the aptitude to lead under pressure and works as a team player
Order fulfilment on time and within SLA as well as high customer satisfaction within the Region.
Support organizational goal to meet on time in full (OTIF) and on time to Request to assigned customer account set
Develop relationship with internal departments in order to align Company goal Listen Challenge - Transform
We seek the following professional skills from you as part of this job requirement,
Bachelor degree or 3 - 5 years’ work experience within Logistics & Operation or Supply Chain Management.
Or Associates degree in Business, Marketing or related field and 5+ years costumer service experience providing superior customer care.
Business partner, distributor, and / or channel experience preferred.
Prior import / export experience an asset
User of ERP system with broad experience with and understanding of AX or other ERP system and the system functionality IT-wise
Strong Excel skills
MC office and Windows
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