Manager, Operations (Insurance)
Convoy Global Holdings Limited
Wan Chai, Hong Kong, HK

Due to our business expansion, we are looking for high calibre candidates to share our vision and venture our success.

Job Purpose :

Assist Senior Manager to manage overall operations and is responsible for the effective and successful management of labour, productivity, quality control as established and set for the Hong Kong Operations Team.

Responsibilities :

  • Supervise the Hong Kong Operations Team on smooth processing of business submission, post sales transaction from all distribution channels and in accordance with agreed service standards
  • Drive and engage the team to achieve service efficiency and effectiveness through continuous service improvement and people development
  • Coordinate with internal departments and external insurance partners for business projects and daily operations in order to smoothen the business processing and operational procedures
  • Prepare analysis report to look for ways to streamline the processing workflow and to enhance overall operational efficiency and internal control
  • Ensure the defined service levels and metrics are aligned to customer / intermediary expectations and needs and drive for enhancement and streamline
  • Provide operational training to sales channels and internal departments when deemed necessary
  • Assist in ad-hoc projects as assigned
  • Requirements :

  • Bachelor’s degree in Business or related field, or with equivalent experience. Insurance or with life underwriting knowledge is an advantage
  • Minimum 10 years of relevant experience in financial institutions
  • Strong people and project management skills gained at a similar level
  • Able to guide, persuade and influence others with diverse background and at all levels
  • Proven problem solving and decision-making ability outside established procedures but within a policy framework
  • Experience of interpreting, analyzing and acting upon management information
  • Result-oriented and able to work under pressure in a fast-paced environment
  • Desire to constantly achieve high levels of service coupled with a passion for continuous improvement
  • Value analytics and work quality with ability in striking a balance between people-oriented and result-oriented
  • Good communication skills in both written and spoken Chinese (Cantonese & Mandarin) and English
  • We offer competitive remuneration including career prospects to the right candidate.


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