Senior Relationship Manager
Computershare Limited
Hong Kong, HK, HK

Senior Relationship Manager -(220002YO)


We give you a world of potential

We are currently looking to recruit a Senior Relationship Manager to join our Relationship Management team in Hong Kong.

The position sits under our Issuer Services division within Computershare, responsible for providing administrative services to Issuer Services clients and their individual security holders.

A role you will love

Reporting into the Director you will be managing various facets including Client Relationship, Stakeholder Management, Account Profitability, Client Event Communication and Management and Professional Advisory.

You will need to facilitate client account management, develop and execute account strategies and service review meetings.

You will Establish and manage client relationship at various levels identify and anticipate clients’ needs and requirements pro-actively to develop tailored-made solutions whilst Improving client NPS scores.

You will be the escalation point for senior and executive level enquiries and will be troubleshooting and handling client complaints professionally and effectively.

You will Deliver service orientation fluently and professionally. You will be working closely with corporate services teams to ensure clients’ instructions are always followed and services are delivered in high quality.

In addition, you will look after Account Profitability managing up-sells, cross-sells, discounts, terminations, and overdue depts.

You will proactively explore / discover both new and takeaway opportunities, increase revenue and lead RFP and / or renewal processes.

Some of your key responsibilities will include :

Client Event Communication and Management

  • Manage regular corporate events with clients, including service scope, cost and timeline for dispatch of financial reports, AGM, dividend payment
  • Manage clients’ special corporate actions , rights issue, privatization, capita reorganization etc.
  • Professional Advisory

  • Share industry knowledge / topic of interest / regulatory updates with a consultative approach (being the expert of the industry)
  • Communicating technology / solutions roadmap
  • Identify and analyses business and market information / data including but not limited to competitor information
  • What will you bring to the role?

    You will have excellent client relationship management skills and project management skills. You bring at least 5 years of experience in a client facing role within the financial services or banking industry.

    Your strong problem-solving skills and well-developed commercial acumen will be valued.

    You will be goal-oriented and self-motivated with the ability to work independently in a fast-paced environment. In addition, you will have strong interpersonal, influential and negotiation skills.

    Other key skills required for the role include :

  • Degree holder in Finance or Economics
  • Fluency in spoken and written English, Cantonese and Mandarin
  • Ability to travel within Asia, 5% of the time
  • A company to be proud of

    Computershare (ASX : CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients.

    At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available.

    With infinite possibilities, we could take you anywhere. #worldofpotential

    Rewards designed for you

    Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

    Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

    Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.


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