Alipay Payment Services Hong Kong Limited Funding Channel Technical Support
Hong Kong

Job Description

1. Responsible for standard funding channel's post-integration technical support and maintenance requests. Act as a focal contact point for funding channel’s technical team.

2. Monitor and analyze the real-time / off-line data, providing maintenance and technical support as necessary to ensure that the business operation of key functions is normal, and the various types of payment channels are working and sound.

3. Coordinate the resources of all parties concerned to quickly respond to emergent cases of key merchants. Improve the cooperation mechanism and process.

4. Summarize and optimize the on-line / off-line monitoring rules, work closely with the relevant stakeholders to improve the platform’s overall infrastructure performance and capabilities.

Job Requirements

  • 1. 3 years working experience in Software Development or Technical Support;
  • 2. Familiar with JAVA programming language, computer networks, database, data mining, or business intelligence;
  • 3. Should be able to keep calm in emergencies, and make the correct decision to handle the unexpected exception;
  • 4. Good communication skills; can coordinate and collaborate among teams to drive and complete the work;
  • 5. Ability to work under pressure and take the 7*24 emergency on-call;
  • 6. Operation or maintenance experience in the sectors of banking, payment agencies (payment & settlement business) is a plus.

    7. Fluent in English, Cantonese and Mandarin

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