Loss Adjuster, Level 2
eTeam Singapore
Hong Kong, HK

Position Detail

Position Title : Loss Adjuster Level 2, Generalist

Position Reports to : Senior Adjustor

GSL : Crawford Asia, CCS

Business Unit : Crawford Asia

Number of Direct reports : N / A

Position Purpose

To effectively manage the assessment and negotiation of engineering and construction claims in accordance with agreed claims settlement authority levels, Policy coverage, Service Level Agreements and Key Performance Indicators.

To work with a team handling various caseloads and claims classes, and deal with claims using proactive measures and understanding the need to control costs.

Level 2 Loss Adjuster is a General position with an emphasis on advancing claims management skills and knowledge to progress to a Senior Loss Adjuster role.

Main Accountabilities

  • Assess and adjust quotations of damaged assets, as necessary.
  • Research and establish assets market values.
  • Prepare client reports in an accurate & timely manner.
  • Update claims management system as required.
  • Answer Client, Insured and Third Party queries effectively.
  • Confirm receipt of Instructions to Insurer.
  • Answer incoming calls in a timely manner, as required.
  • Update Claims Management System as required as an Adjuster.
  • Effectively deal with service / product replacement providers.
  • Ensure matters offered for filing are filed in an appropriate & timely manner.
  • Retrieve files from archive on request .
  • Focus on what matters to the Customer and promote Clients' insurance brands
  • Promote the Company's ethics and values
  • Specific Position Requirements

    Experience / Knowledge / Abilities

  • Demonstrated ability to deliver on instructions received from loss adjuster in terms of how they impact on loss adjusting assignments and the steps involved in planning loss adjusting investigations.
  • Excellent organisational skills to manage a varied workload and competing demands.
  • Strong commercial acumen to demonstrate credibility in the market place and manage operations in an effective way.
  • Strong communicator - is articulate, shows tact and diplomacy, respecting local cultures and customs.
  • Strong analytical and decision making ability in order to analyse information / problems correctly and make sound judgements, timely decisions.
  • Excellent business development / relationship management skills to maintain existing client list and win new work.
  • Demonstrated knowledge of general insurance and the legal knowledge loss adjusters need to possess and the key elements of a loss adjuster's terms of engagement and the steps involved in the loss adjusting process.
  • Minimum 2 years practical Engineering and Construction Loss Adjusting.
  • Key Working Relationships

  • Crawford operational / administration staff.
  • Clients.
  • Adjusters, Claims Consultants.
  • Service Providers.
  • Qualifications

  • Bachelor's Degree relating to Engineering, Quantity Surveying, Construction Management, or the equivalent.
  • 2 Years meaningful Loss Adjusting Experience.
  • Key Crawford Behaviours

    Customer Focus

    Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers' circumstances, problems, expectations, and needs

    Organisational / Time Management :

    Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.


    Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.

    Communication / Interpersonal Skills :

    Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.

    Responsiveness :

    Responds to requests for information, emails and returns telephone calls promptly and professionally

    Adaptability :

  • Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations;
  • learn new skills, perform work in different ways; willing to be flexible.

    Team work : RESTORE Values

    RESTORE Values

    Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives.

    Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect.

    Willingness to transfer knowledge and skills as appropriate.

    Exemplify and demonstrate commitment to the Crawford RESTORE values of, Respect, Empowerment, Sustainability, Training, One Crawford, Recognition and Entrepreneurial Spirit.


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