As Membership Care Specialist, you are an ambassador of Ten Group and responsible for providing the highest level of customer service to our APAC group of members.
The ideal candidate will have a natural ability to engage with members over the phone, provide ideas on potential processes and influence the success of their team, always seeking profitable revenue streams through efficiency and member satisfaction solutions.
JOB SUMMARY :
in line with our company values - Member Focused , Trustworthy and Pioneering . Your success will be measured against the Engagement team targets, including but not limited to :
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Engagement Specialist Lifestyle Manager :
You will be responsible for the success of different projects through engaging the members via outbound phone calls. These projects include but are not limited to :
Aside from performing these calls, you will :
Part of APAC :
APAC Teams work together to ensure that the company provides exceptional service. You will collaborate with the Service Improvement Project Lead to
Knowledge and Skills :
Behavioral Expectations :
Ten exists to be the most successful and trusted company in the world in providing personalized services to individuals.
You will engender pride in working for Ten and make a point of celebrating the success of your team and of others around you.
You will be expected to role model the behaviors associated with our values : Member Focused , Trustworthy and Pioneering .
This means approaching your work every day with a positive, solution-oriented and supportive attitude, and setting high standards for yourself.
You will be self-aware and committed to continuous self- improvement.
You will exercise good judgment when faced with difficult decisions and take personal responsibility for problems being resolved.
Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years.
In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program this is a bonus (although we prefer to refer to this as extra spending money’) that is awarded once these milestones are reached.
The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals this is the main intention and driving force behind the program.
We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
Ten works with a small Preferred Suppliers List currently, focused on specialists in each location.