Centre Manager - Call Centre
Besteam Personnel Consultancy Limited
Kowloon
6天前

Knowledge and Experience :

  • Degree holder with 5 years of Contact Centre management experience.
  • Demonstrated ability to develop, implement and review policies and procedures for a service delivery environment.
  • Proven leadership skills, with the ability to coach and mentor people.
  • Skills :

  • Demonstrated ability to think critically and analytically.
  • Excellent organization, planning and communication skills.
  • Excellence in both written and spoken English.
  • Personal Attributes :

  • Ability to build and maintain productive working relationships at all levels.
  • Ability to demonstrate flexibility and resiliency in the face of changing work requirement.
  • Capability of liaising, influencing and negotiating with a diverse range of internal and external stakeholders
  • Wiorking Location :

    Tuen Mun ( with free shuttle bus )

    Key Accuntabilities :

  • Coach, mentor, and motivate the skilled customer service professionals in providing a consistent and high quality customer services.
  • Coordinate recruitment and ensure the resources allocated are best utilized in meeting respective service level, KPIs and sales targets.
  • Contribute to the creation and subsequently drive the implementation of career development plan within Customer Relationship Management Department.
  • Foster sales / service culture and customer focused attitude within the Contact Centre.
  • Partner with key stakeholders to plan, develop, implement and review the policies, guidelines and procedures to ensure best practice within the Contact Centre.
  • Review, analyze and recommend strategies to drive the performance of Contact Centre.
  • Communicate and provide ongoing regular reports and updates to management on operational issues and impacts, opportunities for improvement and action plans to drive results and performance.
  • Benefits :

  • Attractive package & competitives salary
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