Team Lead, (Warehouse) Operations
Hong Kong, China

About StockX

StockX is one of the fastest growing e-commerce companies in the world with a rapidly expanding global user base comprised of passionate enthusiasts.

StockX enables the buying and selling of high-demand consumer products, including sneakers, streetwear, watches, and handbags using the same methodology as the world’s stock exchanges.

StockX launched in February of 2016 and today is valued at over $1 billion.

We're committed to becoming one of the best technology companies in the world, building an innovate platform that changes e-commerce as we know it.

Join us on the journey!

Role Description

The Operations Specialist Team Lead is responsible for overseeing the day to day operations for the unboxing, order fulfilment and boxing activities.

A key responsibility will be to ensure staffing is aligned for the near term and future business to support the labor requirements delivering quality assurance and on-time shipments.

The Team Lead will work interactively with the business teams as they develop short and long-term growth strategies.

As Operations Specialist Team Lead, you will be an integral member of an exciting, hyper growth company as we continue to expand our service globally.

If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you.

Responsibilities :

  • Establish team member staffing to meet the daily business demands, quality and productivity targets.
  • Ensure accurate and on-time fulfilment and shipment of all customer orders
  • Analyses production metrics and recommend process and system improvements to increase quality and lower cost
  • Supervise and train the Operations team to optimise quality, productivity and costs
  • Develop, implement and maintain standard operating procedures
  • Create, maintain and foster a safe and team-based work environment
  • Provide reporting on daily, weekly and monthly key performance metrics
  • Work cross-functionally with all departments to identify, develop and execute on process improvements
  • Basic Qualifications :

  • Minimum of 4 years experience in a high volume pick and pack warehouse / kitting operation
  • Minimum of 2 years experience leading a team
  • High school diploma / Degree
  • Lean / Six Sigma / continuous improvement experience strongly preferred
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