Officer/Senior Officer, Distribution Services
Hong Kong, HK

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Result Areas

  • Handle hotline & email enquiries from bank channel in relation to new business & underwriting, policy services, claims and life insurance product features in good quality standards and within pre-defined service turnaround time.
  • Handle daily incoming documents from bank including new business application, payment reconciliation, after sales policy services to internal for processing / outgoing documents to bank.
  • Identify common incomplete items for application submissions and share best practices with team members in minimizing pending cases.
  • Provide sales support and case management to bank distributors.
  • Prepare regular MIS reports.
  • Experience & Qualification

  • Degree / diploma holder
  • LOMA / IIQE qualification is well regarded
  • 2 / 3 + years of work experience in life insurance operations, preferably in customer service
  • Knowledge / Skills

  • Customer service oriented
  • Responsible and attentive to details
  • Adherence to quality standards
  • Independent and able to work under pressure
  • Good communication and problem solving skills
  • Good command of English and Chinese, both spoken and written
  • Strong PC and Strong in Excel skills
  • If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.

    As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.

    4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.


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