User Support Specialist
Peoplus International Limited
Hong Kong

Our client is one of the leading global private equity fund house, they are looking for a high caliber to fill the below positions.

About the role

  • Serves as the first point of contact for all technical issues and provides user support to all employees on issues regarding, but not limited to, Windows 7, Windows 10, and core business applications.
  • Develop a strategy to resolve technical problems and will escalate issues to the appropriate IT staff member if the problem is not within the scope of own skill set.
  • Troubleshoots and resolve all issues with printers and scanners, mobile devices, desktop hardware and workstation based applications.
  • Provides assistance and advice on telephony technology and oversees coordination and setup of video conference sessions.
  • Troubleshoots and administers all mobile devices.
  • Works with software and hardware vendors' technical support staff to resolve complex problems, when required.
  • Handles the IT equipment setup for new hires and office moves.
  • Thoroughly documents issues and resolutions in the ticket management system and assists in developing and documenting improvements to current processes.
  • To provide technical assistance after-hours as determined by the on-call schedule.
  • What we're looking for

  • A BA / BS degree in Computer Science, Information Systems or equivalent field
  • around 4 years of experience working in an enterprise level technical support environment
  • Windows 10, Microsoft Office Suite, mobile iOS and Android devices, Imaging, Antivirus, endpoint encryption, Remote access support, Video conference setup and general troubleshooting.
  • Excellent problem solving and communication skills.
  • Ability to learn quickly in a fast paced environment and assist the Systems Engineering team with advanced technical issues, when needed.
  • Superior customer service skills a must
  • Action now

  • Interested parties please send full resume with Current and Expected salary to jobs
  • All personal data provided by job applicants will be used for recruitment purpose only.
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