Assistant Manager, Operation Strategy & Change Management
Kwun Tong, Kowloon, Hong Kong

Responsibilities : Change Management

Change Management

Manage projects in improving operation efficiency and enhancing customer experience independently

Look into business needs of different BUs and re-examine and re-design operation processes to achieve scalability and efficiency

Work closely with Bus, internal and external IT vendors to manage the end-to-end process of system enhancement including user requirements / stories gathering, UAT, and post-implementation support / bug-fix

Ensure projects are progressing in a timely manner and fit in resource plans well

Vendor Management

Liaise with external vendors who support new initiatives (e.g. external consultants / technical vendors) and define service scope and timeline

Monitor vendors’ performance and progress to ensure spending and lead time follow project plan

Identify potential vendor delivery issues (progress / cost / capability) and escalate to management / stakeholders in a timely manner

Stakeholder Management

Build and maintain strong relationship with external vendors, internal front-end and back-end teams

Manage stakeholders’ expectation and seek agreement in project approach, cost, and delivery

Escalate potential risks / issues in different stages of projects to relevant stakeholders / management in a timely manner

Requirements :

  • Degree holder, preferably with insurance-related qualifications, e.g. LOMA, FLMI, ICA;
  • At least 4 years’ experience in project management / insurance fields

  • Proven track record of working with IT, vendors and stakeholders on product development, developing user requirements and test cases for system, and conducting UAT;
  • Proficiency in Microsoft Excel with analytical mindset;
  • Frequent user of Microsoft PowerPoint. Confident to present ideas visually and verbally;
  • Good team player, able to work independently and under pressure in a fast-paced environment;
  • Possess strong customer centricity mindset;
  • Excellent interpersonal, communication and influencing skills;
  • Cantonese speaker with good command of both English and Chinese.


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