Join our fast-growing Asia Wealth Management teams
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.
Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment.
We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients.
The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high caliber professional to join our team as Assistant Manager, Policy Servicing and Administration .
To provide oversight of day to day in all interactions within Insurance Operations while ensuring that all administrative and compliance processes are followed and monitored as to timeliness and quality
Customer request are processed and all primary records and systems data is captured and accurate
All outsourced activities are monitored and control through effective vendor risk management
Customer requests are completed in accordance with company standards and ensure they are regulatory compliant
Our services to provide are customer centric for services excellence
Assist manager for updating or preparing procedure manual then communicate with related departments to implement manuals to different channels
Assist the manager in formulate and develop strategies related to customer service in order to get client satisfaction through continuous improvement, and support any ad hoc project
University degree in Business or related discipline
Solid experience in Policy Administration of Life Insurance industry
Familiar with Insurance Life Products
Sound technical knowledge of Life Insurance operations and systems
Result oriented, excellent analytical and problem solving ability
Responsible, well organized and attentive to details
Proficient in written English and Chinese
Strong computer skill in Microsoft Work, Excel, PowerPoint and Chinese word processing