Manager, Account Investigations
Standard Chartered Bank
Hong Kong, Hong Kong, Asia

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. Job Purpose

To lead and manage the Account Investigations teams :

  • Manage the day to day operations to align it to the business strategy and priorities, monitoring action plans, priorities, regulatory timeline, service management, people development and improving operational risks.
  • Ensure that the Account Investigations teams are optimized in terms of people and process. This will include services, risks, efficiencies, cost, control, capability and capacity planning.
  • Ensure compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a Corporate body are met and satisfied.
  • Ensure day to day operations in comply with all relevant local and global regulatory requirements and industry best practice.
  • The Role Responsibilities

  • To lead a team at 8 10 staff.
  • To monitor the process flow in Account Investigation process activities on account closure, document retrieval, account searching, hold code / lien placement and removal and audit confirmation.
  • To assist Senior Manager, Account Investigation and Account Investigation Manager to prepare the MI reports, keep track the outstanding work tasks on inventory to ensure no overdue.
  • To perform quality checking on the Account Investigation Clerk’s and Officer’s daily work.
  • To provide business requirement and explore the initiatives on process streamlining, re engineering.
  • To handle internal and external customer inquiries / complaints confidently and reliably.
  • To support cross team functions.
  • To ensure all process flows are fully compliance of all laid down rules, regulations, policies, guidelines, procedures and code of conduct imposed.
  • To make affirmation in the High Court of HKSAR when summoned.
  • Internal

  • Legal and Compliance
  • Businesses and Products
  • Frontlines
  • Markets, Wealth & Securities Operations
  • ITO Technology Services
  • Group Operations counterparts
  • GSSC counterparts
  • External

  • Regulators, Law Enforcement Authorities and other government departments / officials
  • Clients / Customers
  • Our Ideal Candidate

    Key Behaviours and Performance Indicators

  • Deliver on strategic goals targets as set out in current year Job Objectives
  • Operate within Service Level Agreement
  • Engaged staff and reduced levels of attrition
  • Live the Corporate Values and Code of Conduct
  • Embed Fair Accountability process
  • Skills and Experiences

  • Good level of understanding of operations and technology
  • Ability to engage and motivate performance in others
  • Excellent time management skills and ability to multi-task
  • Able to work under pressure with multiple stakeholders
  • High degree of responsibility and integrity
  • Tertiary education
  • Relevant managerial experience
  • Excellent communication capability
  • Ability to work within a country and global multi-function, multi-discipline team environment with strong influencing and stakeholder management skills
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