About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. Job Purpose
To lead and manage the Account Investigations teams :
Manage the day to day operations to align it to the business strategy and priorities, monitoring action plans, priorities, regulatory timeline, service management, people development and improving operational risks.
Ensure that the Account Investigations teams are optimized in terms of people and process. This will include services, risks, efficiencies, cost, control, capability and capacity planning.
Ensure compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a Corporate body are met and satisfied.
Ensure day to day operations in comply with all relevant local and global regulatory requirements and industry best practice.
The Role Responsibilities
To lead a team at 8 10 staff.
To monitor the process flow in Account Investigation process activities on account closure, document retrieval, account searching, hold code / lien placement and removal and audit confirmation.
To assist Senior Manager, Account Investigation and Account Investigation Manager to prepare the MI reports, keep track the outstanding work tasks on inventory to ensure no overdue.
To perform quality checking on the Account Investigation Clerk’s and Officer’s daily work.
To provide business requirement and explore the initiatives on process streamlining, re engineering.
To handle internal and external customer inquiries / complaints confidently and reliably.
To support cross team functions.
To ensure all process flows are fully compliance of all laid down rules, regulations, policies, guidelines, procedures and code of conduct imposed.
To make affirmation in the High Court of HKSAR when summoned.
Legal and Compliance
Businesses and Products
Markets, Wealth & Securities Operations
ITO Technology Services
Group Operations counterparts
Regulators, Law Enforcement Authorities and other government departments / officials
Clients / Customers
Our Ideal Candidate
Key Behaviours and Performance Indicators
Deliver on strategic goals targets as set out in current year Job Objectives
Operate within Service Level Agreement
Engaged staff and reduced levels of attrition
Live the Corporate Values and Code of Conduct
Embed Fair Accountability process
Skills and Experiences
Good level of understanding of operations and technology
Ability to engage and motivate performance in others
Excellent time management skills and ability to multi-task
Able to work under pressure with multiple stakeholders
High degree of responsibility and integrity
Relevant managerial experience
Excellent communication capability
Ability to work within a country and global multi-function, multi-discipline team environment with strong influencing and stakeholder management skills