Senior Manager, Account Management
Hong Kong

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At Meltwater, we believe that our success is directly tied to the value our clients derive from our services. To ensure clients realise business value from their investment at different stages in their journey with us, our Client Success team are committed to delighting our clients at every interaction, from understanding what our clients needs, to creating and delivering the right set of offerings that result in highly successful clients.

This role will be based in Hong Kong and cover clients in the Hong Kong Region.

About Senior Manager, Account Management

As a Senior Manager, Account Management, you will be acted as a trusted partner to empower a varied portfolio of our clients to continue to transform their business and meet their objectives through Meltwater solutions.

You will expand our client base and maintain your book of accounts in China through outside sales activities, exceptional relationship management and product expertise.

If you are passionate about media data, business intelligence and have the skills, the Growth Manager role provides the opportunity to sell business transforming solutions to some of the impactful, influential companies, which will shape the future of "outside insight".

What you will be doing?

  • Achieving monthly upsell and cross sell goals through expanding usage within the defined accounts as well as breaking into new lines of business groups within the defined account
  • Manage the full sales-cycle, including contract generation and other deliverables for closing
  • Work with account managers on execution of strategic targets and strengthen and expand our relationships with the decision markers in a variety of existing accounts
  • Determine appropriate value propositions and solutions
  • Partner with account managers to proactively gather, analyze and leverage data on customer changes, industry trends and competitive dynamics to influence how these customers can use Meltwater to drive maximum value for their businesses
  • Work across all verticals; including non-profit, listed, government and more
  • Inspire and educate customers on Meltwater products / services & evangelize key wins within your assigned territory
  • Inform and drive knowledge by challenging the status quo across traditional and social channels
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