Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Manulife Asia Segment standard external and internal job ad template)
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Infrastructure Reliability Engineers with the resources to solve critical problems for the future of our business, which is why we need you.
This is a position that sits within our regional Enterprise Technological Services team. They are seeking a self-motivated Infrastructure Reliability Engineers, who is obsessed with delivering value, is forward-thinking, and excited to see the successful implementation of the products they deliver.
You should have at least 3-6 years of infrastructure working experience in a regional level, to provide BAU tasks & Project support for Asia Storage & Backup functions across all platforms (Cloud, On-Premise, In-Country, and Outsource).
In addition to govern all Storage & Backup related activities amongst Cloud, On-Premise, In-Country, and Outsource.
What motivates you?
You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with :
Degree holder in IT, or relevant area
Experience with Dell EMC / NetApp storage, Protect Point / Avamar / Veeam backup, Cisco SAN switchProven incident / problem analysis and solving skills
Must be a good team player
Nice to Haves :
Knowledge of Microsoft Azure Cloud Storage & Backup techniques and technologies
Knowledge of Operating Systems : AIX, Linux, UNIX, & Windows
Knowledge of Databases & Middleware related Storage & Backup integration, techniques, and technologies
Holder of ITIL / PMP certification will be advanced
On the job you will :
Administer On-Premise, & In-Country Storage & Backup infrastructure covering SAN storage / replication, NAS storage, EMC Avamar / ProtectPoint software and Data Domain / Unity / XtremIO, Cisco MDS, Veeam VCC, Veeam B&R etc.
Administer Cloud based Storage & Backup infrastructure covering Microsoft Azure cloud, Microsoft ASR, etc.
Daily fulfillment of approved Service Catalog / Request from Service Management tool.
Provide L2 technical support for incidents investigation / resolution and problem follow up
Drafting, & updating L1 recovery operational procedure for 24x7 operation team
Follow up with 3rd party vendors for firmware / patching assessment, & change / incident / problem review
Create, maintain backup policies, perform backup and restore, troubleshooting, & reporting
Support Storage & Backup integration with Databases (DB2, MSSQL, & Oracle) & multiple Middleware
Create, maintain, and review operational and technical documentation
Monitoring of all Storage & Backup Hardware / Software
Proactively identify risk for existing areas.
Provide suggestion of improvement for existing areas.
Plan and perform change activity following change management policy and process
Create monthly / quarterly / annual Storage & Backup utilization and performance reports
Maintain backup inventory
Participate in the annual DR drills for all Datacenters
Power Shell scripting
Effectively collaborate with Server / Cloud / Databases / Middleware / Network / Data Center / Service Delivery / Project teams
Provide 24x7 on-call support
Work on holiday / weekend for planned change / unplanned INC / DR Drill / Project cut-over
Our commitment to you
Our mission; to be a part of making Decisions Easier and Lives Better
A leadership team dedicated to your growth and success
A bold ambition and set of goals to be a leader in driving transformation in our industry
Our best. Every day.
If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.
With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.
We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.
At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers.
As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.
4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.
We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.