Infrastructure Reliability Engineer
Hong Kong, HK

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Manulife Asia Segment standard external and internal job ad template)

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Infrastructure Reliability Engineers with the resources to solve critical problems for the future of our business, which is why we need you.

This is a position that sits within our regional Enterprise Technological Services team. They are seeking a self-motivated Infrastructure Reliability Engineers, who is obsessed with delivering value, is forward-thinking, and excited to see the successful implementation of the products they deliver.

You should have at least 3-6 years of infrastructure working experience in a regional level, to provide BAU tasks & Project support for Asia Storage & Backup functions across all platforms (Cloud, On-Premise, In-Country, and Outsource).

In addition to govern all Storage & Backup related activities amongst Cloud, On-Premise, In-Country, and Outsource.

What motivates you?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with :

Degree holder in IT, or relevant area

Experience with Dell EMC / NetApp storage, Protect Point / Avamar / Veeam backup, Cisco SAN switchProven incident / problem analysis and solving skills

Must be a good team player

Nice to Haves :

Knowledge of Microsoft Azure Cloud Storage & Backup techniques and technologies

Knowledge of Operating Systems : AIX, Linux, UNIX, & Windows

Knowledge of Databases & Middleware related Storage & Backup integration, techniques, and technologies

Holder of ITIL / PMP certification will be advanced

On the job you will :

Administer On-Premise, & In-Country Storage & Backup infrastructure covering SAN storage / replication, NAS storage, EMC Avamar / ProtectPoint software and Data Domain / Unity / XtremIO, Cisco MDS, Veeam VCC, Veeam B&R etc.

Administer Cloud based Storage & Backup infrastructure covering Microsoft Azure cloud, Microsoft ASR, etc.

Daily fulfillment of approved Service Catalog / Request from Service Management tool.

Provide L2 technical support for incidents investigation / resolution and problem follow up

Drafting, & updating L1 recovery operational procedure for 24x7 operation team

Follow up with 3rd party vendors for firmware / patching assessment, & change / incident / problem review

Create, maintain backup policies, perform backup and restore, troubleshooting, & reporting

Support Storage & Backup integration with Databases (DB2, MSSQL, & Oracle) & multiple Middleware

Create, maintain, and review operational and technical documentation

Monitoring of all Storage & Backup Hardware / Software

Proactively identify risk for existing areas.

Provide suggestion of improvement for existing areas.

Plan and perform change activity following change management policy and process

Create monthly / quarterly / annual Storage & Backup utilization and performance reports

Maintain backup inventory

Participate in the annual DR drills for all Datacenters

Power Shell scripting

Effectively collaborate with Server / Cloud / Databases / Middleware / Network / Data Center / Service Delivery / Project teams

Provide 24x7 on-call support

Work on holiday / weekend for planned change / unplanned INC / DR Drill / Project cut-over

Our commitment to you

Our mission; to be a part of making Decisions Easier and Lives Better

A leadership team dedicated to your growth and success

A bold ambition and set of goals to be a leader in driving transformation in our industry

Our best. Every day.

If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers.

As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.

4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.

We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.


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