Deskside Support Engineer (Permanent)
T & S Quantum
, 香港
4天前
source : 兼職網

Support Business :

  • All Business units
  • Description :

    PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Provide on-site technical support for desktop PCs (software and hardware), Voice equipment & Mobile device (Smart Phone / Tablet)
  • Physically set up computers and software system installation
  • Perform basic hardware moves and changes
  • Record and manage all incidents and requests in ticket-tracking system
  • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
  • Develop and update new and existing process
  • Proactively inform management of trends, significant problems and expected delays
  • Provide other IT-related support as required by the business
  • Update and manage inventory on new incoming hardware orders
  • Communicate with vendors for incoming hardware orders and repairs
  • Qualifications : LANGUAGE

    LANGUAGE

  • English : Advanced - Strong verbal, written, listening communication experience
  • EXPERIENCE

  • 1 to 3 years industry experience
  • Experience in delivering superior customer service experience, preferably from financial / banking industry
  • Good working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
  • Solid understanding of Intel based PC hardware / peripherals
  • Exposure of mobile OS such as Apple iOS and Google Android
  • SKILLS

  • Ability to make sound decisions following approved procedures in a fast paced environment
  • Ability to effectively manage multiple tasks occurring simultaneously
  • Ability to work independently with minimal supervision
  • Please hand in your CV to kevinwong tsquantum.com

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