Officer, Authorization and Fraud Detection
Dah Sing Bank
Hong Kong

You will be responsible for supporting authorization services in credit card department and maintaining a smooth 7 x 24 hours services hotlines to cardholders, merchants and acquiring banks.

Responsibilities :

  • Supervise and provide coaching to authorizer
  • Support hotlines services to cardholder, merchants and acquiring Banks
  • Support daily authorization services and fraud monitoring
  • Assist in user acceptance tests or system enhancement projects when required
  • Requirements :

  • Degree holder with minimum 3 years credit card authorization experience / Secondary educated with at least 5 years working experience in customer services
  • With excellent service manner
  • Mature and able to work independently and under pressure
  • Willing to work in shift duty (7 x 24 hours)
  • Good command of spoken and written English and Chinese
  • Candidate with more experience will be considered as Senior Authorization Officer.


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