You will be responsible for supporting authorization services in credit card department and maintaining a smooth 7 x 24 hours services hotlines to cardholders, merchants and acquiring banks.
Supervise and provide coaching to authorizer
Support hotlines services to cardholder, merchants and acquiring Banks
Support daily authorization services and fraud monitoring
Assist in user acceptance tests or system enhancement projects when required
Degree holder with minimum 3 years credit card authorization experience / Secondary educated with at least 5 years working experience in customer services
With excellent service manner
Mature and able to work independently and under pressure
Willing to work in shift duty (7 x 24 hours)
Good command of spoken and written English and Chinese
Candidate with more experience will be considered as Senior Authorization Officer.