Senior Network Administration Managers
Bank Of China (Hong Kong) Limited
Hong Kong, Hong Kong

Job Responsibilities :

  • Provide day-to-day telecommunication needs & support to backoffice, Call Center, subsidiary, branches, oversea branches users, etc.
  • Support & maintain telecom change management
  • Alias with vendors to support & provide solution to Call Center, Trading Floor, branches, subsidiaries' telecom requests
  • Support & maintain systems including Avaya PABX, trading floor Dealer Board / Turret system, voice recording systems, Audiocodes, IVRS, CTI, etc.
  • Assist management to execute a series of development projects from planning to implementation, provide and recommend appropriate technical solutions and alternatives for project issues identified
  • Responsible for the procurement of voice systems, maintenance service and projects
  • Responsible for the budget management of voice systems, maintenance service and projects
  • Take responsibilities to complete all jobs assigned from management
  • Job requirements :

  • 5+ years of experience in Telecom services, with minimum 2 years in finance industry
  • Expertise in Call Center operational systems, Such as, Avaya ACD & PABX, Nice , Redbox & Verint voice recording system, CTI, CRM, IVR, trading floor Dealer Board / Turret is a 'plus'
  • Good communication skills and be able to interact in a professional manner with End Users
  • Possess excellent PC, communication, and organizational skills.
  • Experience with price comparisons and procurement of RFI and RFP
  • Ability to work under pressure
  • Fluency in English ,Cantonese and Mandarin
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