Sales Operations Manager
Belkin International, Inc
Hong Kong
5小时前

Job Description : General Function :

General Function :

Responsible for successfully leading and managing the Sales Operations department in APeA while maintaining and supporting internal and external customers to ensure the Sales Organization runs effectively, efficiently, and in support of business strategies and objectives.

Emphasis on generating activities that will deliver operational and financial improvement in support of the business strategy.

Principle Duties & Responsibilities :

  • Lead a team consisting of Sales Operations Executives and Senior Sales Operations Officers
  • Responsible for order management processes and subsequent reporting to meet the business requirements
  • Accountable for setting, maintaining, and enforcement of accuracy metrics within the department
  • Investigate and communicate analytics surrounding customer satisfaction
  • Manage financial budgets in line with departmental expectations
  • Mastery of System Applications to include Oracle, High-Speed Order Entry (HSOE), Salesforce.com (SFDC), Business Objects (BO), and customer dedicated portals
  • Oversee the implementation and quarterly maintenance of department procedures (SOP’s)
  • Collaborate with cross-functional teams which will assist in streamlining processes to implement continuous improvement in support of business needs
  • Supervise, coach, and mentor direct reports while adhering to department guidelines
  • Conduct regular 1 : 1 with direct reports, mid-year, and annual reviews while overseeing subordinate 2nd level reviews
  • Approve PTO of the team to ensure proper coverage at all times
  • Develop employees to aid in building a winning team with clear and sustained success
  • Accountable for communication to executive level management in support of organization and department strategies and objectives
  • Continuous excellent working relationship with internal and external customers at all levels
  • Define training standard to support the hiring of new employees
  • Collaborate with cross-functional teams and divisions to manage current processes and identify areas of improvement in cost and quality to support the broader business objectives
  • Education & Qualifications :

  • Minimum of an Associate Degree in any related field of study, Bachelor’s Degree preferred, or 8 years’ experience working in a corporate office environment with supervision or managerial responsibilities with an emphasis in order management, customer service, and supply chain background
  • Proficiency in Microsoft Suite of Programs (Word, Outlook, PowerPoint) with advanced knowledge in excel
  • Excellent verbal and written communication skills including proper grammar and spelling in both English and Chinese (Mandarin)
  • Exemplary customer service skills
  • Exceptional attendance record
  • Fluency in English and Chinese (Mandarin) is mandatory
  • What you’re getting into

    We’ve got big collaborative spaces for your big ideas, so bring an open mind and leave your suit in the closet. We all are committed to creating unique and rewarding consumer experiences.

    Everyone is interested in succeeding for the team, for themselves and for the business. Cross-functionally and across the company, everyone has common goals and aspires to be their best.

    You will learn something new or at least look at things differently every day. There are so many smart and creative people around that you’ll be motivated to pursue the ideal.

    Team spirit is infectious. Belkin is an extremely open workplace, where communication is essential. Not every idea will be accepted, but you’ll be asked for your point of view.

    Innovation thrives on multiple and varied levels. At Belkin we challenge conventional wisdom and refuse to accept that something cannot be done.

    We are committed to diversity. Belkin is an Equal Opportunity and Affirmative Action Employer M / F / D / V. We maintain a drug-free workplace.

    All candidates applying for a job in the EMEA region, please review the Applicant Privacy notice HERE

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