Job Description : General Function :
General Function :
Responsible for successfully leading and managing the Sales Operations department in APeA while maintaining and supporting internal and external customers to ensure the Sales Organization runs effectively, efficiently, and in support of business strategies and objectives.
Emphasis on generating activities that will deliver operational and financial improvement in support of the business strategy.
Principle Duties & Responsibilities :
Lead a team consisting of Sales Operations Executives and Senior Sales Operations Officers
Responsible for order management processes and subsequent reporting to meet the business requirements
Accountable for setting, maintaining, and enforcement of accuracy metrics within the department
Investigate and communicate analytics surrounding customer satisfaction
Manage financial budgets in line with departmental expectations
Mastery of System Applications to include Oracle, High-Speed Order Entry (HSOE), Salesforce.com (SFDC), Business Objects (BO), and customer dedicated portals
Oversee the implementation and quarterly maintenance of department procedures (SOP’s)
Collaborate with cross-functional teams which will assist in streamlining processes to implement continuous improvement in support of business needs
Supervise, coach, and mentor direct reports while adhering to department guidelines
Conduct regular 1 : 1 with direct reports, mid-year, and annual reviews while overseeing subordinate 2nd level reviews
Approve PTO of the team to ensure proper coverage at all times
Develop employees to aid in building a winning team with clear and sustained success
Accountable for communication to executive level management in support of organization and department strategies and objectives
Continuous excellent working relationship with internal and external customers at all levels
Define training standard to support the hiring of new employees
Collaborate with cross-functional teams and divisions to manage current processes and identify areas of improvement in cost and quality to support the broader business objectives
Education & Qualifications :
Minimum of an Associate Degree in any related field of study, Bachelor’s Degree preferred, or 8 years’ experience working in a corporate office environment with supervision or managerial responsibilities with an emphasis in order management, customer service, and supply chain background
Proficiency in Microsoft Suite of Programs (Word, Outlook, PowerPoint) with advanced knowledge in excel
Excellent verbal and written communication skills including proper grammar and spelling in both English and Chinese (Mandarin)
Exemplary customer service skills
Exceptional attendance record
Fluency in English and Chinese (Mandarin) is mandatory
What you’re getting into
We’ve got big collaborative spaces for your big ideas, so bring an open mind and leave your suit in the closet. We all are committed to creating unique and rewarding consumer experiences.
Everyone is interested in succeeding for the team, for themselves and for the business. Cross-functionally and across the company, everyone has common goals and aspires to be their best.
You will learn something new or at least look at things differently every day. There are so many smart and creative people around that you’ll be motivated to pursue the ideal.
Team spirit is infectious. Belkin is an extremely open workplace, where communication is essential. Not every idea will be accepted, but you’ll be asked for your point of view.
Innovation thrives on multiple and varied levels. At Belkin we challenge conventional wisdom and refuse to accept that something cannot be done.
We are committed to diversity. Belkin is an Equal Opportunity and Affirmative Action Employer M / F / D / V. We maintain a drug-free workplace.
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