Policy Administration Manager - Hang Seng Bank (HK)
Hang Seng Bank Limited
Hong Kong, Hong Kong
source : eFinancialCareers

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.


Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking high caliber professionals to join our team as Policy Administration Manager.

Principal responsibilities :

  • Recommend policy and general guidelines for policy administration so as to ensure a smooth and efficient operation of the support services
  • Assist the manager to formulate and develop strategies related to policy administration in order to get client satisfaction through continuous improvement
  • Monitor the changes and improvement in policy related administration and operation
  • Ensure the administrative services provided are in good quality and can meet client satisfaction
  • Enhance and improve overall communication with other department in providing policy administrative services
  • Ensure all activities are delivered in accordance with the procedures and service standard and the business operates in accordance with Group and regulatory compliance and with robust internal control
  • Arrange and provide training to internal team members as well as external parties such as frontline staff / coordinators in matters concerning policy servicing for upholding of a professional servicing team as well as effective communication with different sales channels
  • Initiate system enhancement for business growth and enhance service efficiency; prepare user requirement and assist in UAT
  • Requirements

  • University degree, preferably with LOMA, CFMP qualifications or passes in the Insurance Intermediaries Qualifying Examinations
  • Minimum of 8 years' relevant experience in life insurance industry, with exposure in insurance policy administration and customer service a definite advantage
  • Knowledge of life insurance products and solid understanding of insurance operations
  • Strong service orientation, with good interpersonal and communication skills
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Candidates with less experience will be considered for the position of Assistant Policy Administration Manager)

    If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com / careers / for details.

    The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

    As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

    If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.


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