Vice President, IT Infrastructure & Operations, Asia Pacific
PVH
Hong Kong
10小时前

POSITION SUMMARY :

  • The VP, Infrastructure and Operations, Asia Pacific is responsible for the implementation, maintenance and operations of all technology infrastructure deployed within PVH Asia;
  • this includes data centers, network services, telephony, service monitoring, user support / help desk, end-user computing, servers, storage and related software.

    This position is operationally responsible for ensuring the availability and integrity of all IT systems, data centers and infrastructure.

    This leadership level position will be required to make technical decisions and work closely with cross-functional business areas and Global I&O and all IT groups.

    Additionally, he / she will assume a leadership role in selecting, testing and rolling out new technologies that provide improvements and keeps pace with current trends of the industry.

    PRIMARY RESPONSIBILITIES / ACCOUNTABILITIES OF THE JOB :

    Lead the technology infrastructure strategy and execution for PVH Asia in collaboration with Global I&O, identifying opportunities for automation, cost savings, and service quality improvement

    Participate in IT strategy planning activities, bringing a current knowledge and future vision of technology and systems, and best practices (e.

    g. ITIL) as related to the needs of the business

    Manage financial aspects of IT operations, including purchasing, vendor negotiation and administration, budgeting, cost / benefit analyses and budget review

    Develop, implement and manage reporting of IT metrics and Service Level Agreements that effectively measure team and vendor performance and are in line with the needs of the business.

    Manage root cause analysis and improvement actions

    Provide planning, estimates and oversight to solutions and IT operations projects

    Recognize where there are gaps in processes and procedures and seek solutions on how to improve

    Own I&O portfolio for Asia work with GVP Asia IT and Global I&O to ensure that the right projects are prioritized or addressed as part of a multi-year roadmap

    Drive a continuous improvement mindset across the organization

    Ensure alignment on priorities and direction by partnering with other groups and leaders

    Develop and document standards, policies, procedures, services plans and key performance metrics that support the continual improvement of IT Services

    Lead the Operational Excellence governance in Change Management, Incident, and Problem as well as RCAs. This governance is based on a daily operational call (DOM) which requires leaders to discuss openly outages (Severity 1 business impact) that occurred in the previous day as well as severity 2 level incidents that require immediate attention

    Manage the infrastructure of any mergers, acquisitions or site moves

    Accountable for data center transformational initiative

    Provisions compute for on-prem hardware and storage

    Owns the support matrix for Network Operations support, Server and storage administration, backups, restores, and computer

    Responsible for all that is compliance (patching and security agents) for on-prem hardware as well as virtual and public cloud platforms

    Review project plans; resource plans for projects and support, using PMO methodology and PVH in-house toolset

    KEY COMPETENCIES : Decision Making

    Decision Making

    Management and direction of the department which includes planning, setting priorities, coordination and reporting of all the activities

    Setting strategic direction

    Providing expert technical leadership

    Identify how existing and emerging technologies can benefit the company

    Resourcefulness / Creativity

    Must be able to handle multiple tasks and projects efficiently while adhering to deadlines

    Must be able to identify cost-effective ways to maintain a rapidly changing environment for growth

    Ability to work in a fast-paced environment that includes multiple regional data centers as well as numerous server rooms across the globe

    ENVIRONMENT :

    Expected to react to operational issues off-hours and on weekends

    Works remotely or on-site

    25% travel in Region; US, Europe, at least once a year

    QUALIFICATIONS & EXPERIENCE :

    Experience : 15+ years of experience in managing infrastructure, data centers and networks, telephony and service desk

    Education : Bachelor’s Degree or equivalent. MBA in IT-related disciplines a plus

    Certifications in Network or ITIL a plus

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