POSITION SUMMARY :
this includes data centers, network services, telephony, service monitoring, user support / help desk, end-user computing, servers, storage and related software.
This position is operationally responsible for ensuring the availability and integrity of all IT systems, data centers and infrastructure.
This leadership level position will be required to make technical decisions and work closely with cross-functional business areas and Global I&O and all IT groups.
Additionally, he / she will assume a leadership role in selecting, testing and rolling out new technologies that provide improvements and keeps pace with current trends of the industry.
PRIMARY RESPONSIBILITIES / ACCOUNTABILITIES OF THE JOB :
Lead the technology infrastructure strategy and execution for PVH Asia in collaboration with Global I&O, identifying opportunities for automation, cost savings, and service quality improvement
Participate in IT strategy planning activities, bringing a current knowledge and future vision of technology and systems, and best practices (e.
g. ITIL) as related to the needs of the business
Manage financial aspects of IT operations, including purchasing, vendor negotiation and administration, budgeting, cost / benefit analyses and budget review
Develop, implement and manage reporting of IT metrics and Service Level Agreements that effectively measure team and vendor performance and are in line with the needs of the business.
Manage root cause analysis and improvement actions
Provide planning, estimates and oversight to solutions and IT operations projects
Recognize where there are gaps in processes and procedures and seek solutions on how to improve
Own I&O portfolio for Asia work with GVP Asia IT and Global I&O to ensure that the right projects are prioritized or addressed as part of a multi-year roadmap
Drive a continuous improvement mindset across the organization
Ensure alignment on priorities and direction by partnering with other groups and leaders
Develop and document standards, policies, procedures, services plans and key performance metrics that support the continual improvement of IT Services
Lead the Operational Excellence governance in Change Management, Incident, and Problem as well as RCAs. This governance is based on a daily operational call (DOM) which requires leaders to discuss openly outages (Severity 1 business impact) that occurred in the previous day as well as severity 2 level incidents that require immediate attention
Manage the infrastructure of any mergers, acquisitions or site moves
Accountable for data center transformational initiative
Provisions compute for on-prem hardware and storage
Owns the support matrix for Network Operations support, Server and storage administration, backups, restores, and computer
Responsible for all that is compliance (patching and security agents) for on-prem hardware as well as virtual and public cloud platforms
Review project plans; resource plans for projects and support, using PMO methodology and PVH in-house toolset
KEY COMPETENCIES : Decision Making
Management and direction of the department which includes planning, setting priorities, coordination and reporting of all the activities
Setting strategic direction
Providing expert technical leadership
Identify how existing and emerging technologies can benefit the company
Resourcefulness / Creativity
Must be able to handle multiple tasks and projects efficiently while adhering to deadlines
Must be able to identify cost-effective ways to maintain a rapidly changing environment for growth
Ability to work in a fast-paced environment that includes multiple regional data centers as well as numerous server rooms across the globe
Expected to react to operational issues off-hours and on weekends
Works remotely or on-site
25% travel in Region; US, Europe, at least once a year
QUALIFICATIONS & EXPERIENCE :
Experience : 15+ years of experience in managing infrastructure, data centers and networks, telephony and service desk
Education : Bachelor’s Degree or equivalent. MBA in IT-related disciplines a plus
Certifications in Network or ITIL a plus