Assistant Collections Manager (OPS Supports Team)
Hang Seng Bank Limited
Mongkok, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Collections Manager (OPS Supports Team)

RBWM Chief Operating Office Credit Control Services

We are currently seeking a high caliber professional to join our department as

Assistant Collections Manager.

Principal responsibilities :

  • Lead a team of staff to develop and implement collection strategies; to perform account maintenance and provide administration supports
  • Prepare statistical and ad-hoc reports for management review
  • Perform UAT, system conversion, enhancement and development
  • Review and update the settings of collection strategies and parameters resided in various collection systems
  • Liaise and communicate with counterparts in both internal and external to keep abreast of new and advance system requirements
  • Requirements :

  • University degree in a related discipline OR other relevant qualifications
  • Minimum 2 years' experience in debt recovery / unsecured lending and mortgage business, with exposure to credit control / administration
  • Knowledge of relevant credit systems of personal finance such Credit Bureau System, Credit Decision System etc an advantage
  • Strong self-motivation, good interpersonal, communication, credit analytic and supervisory skills
  • Good knowledge of application software (Skills in SAS, MS Word, Excel, Powerpoint and Access)
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Proficiency in both English and Chinese, fluency in Putonghua an advantage
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