Customer Success Manager

Payoneer Inc

Hong Kong

5天前

If you are the kind of person that loves to get things done, collaborate with colleagues all over the world and interested in joining a fast-growing global company that is trusted by the world’s top digital brands and truly cares for its customers, join us at Payoneer!

Company Profile

Payoneer’s mission is to empower businesses to go beyond beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories.

Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management.

Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

Payoneer, founded in 2005, is headquartered in New York and has a team based all over the world with 13 locations in Asia Pacific.

Ever since its inception, Payoneer China has grown at a blistering speed with 250+ employees serving hundreds of thousands of customers.

Payoneer China currently is the market leader in cross border payments for ecommerce, B2B trade, and mobile applications.

We are also well positioned to grow our business into other business verticals, delivering a portfolio of products and services.

This is a unique opportunity for talents to participate in a fast-moving environment to provide disruptive products and solutions that solve real commercial challenges.

It is also a great opportunity to super charge your career and to amplify professional growth, business acumen, and cross industry experience.

Payoneer is looking for a highly-talented Customer Success Manager in Hong Kong. The incumbent will be tasked to enable millions of SMBs and professional businesses in Greater China to get paid globally with Payoneer’ s fast, flexible, secure and low-cost solutions.

Your responsibilities will include increasing business adoption and market penetration for Payoneer product and services.

Working in a dynamic environment you will be responsible for establishing and developing relationships with the company’s most active users, industry influencers, and early adopters and leverage this to increase business with the customer.

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy environment. Candidate should possess account management background that enables him or her to drive engagement with respective stakeholders.

He / she should also be a self-starter who is prepared to develop and execute on customer development plan at scale.

Key Responsibilities :

Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs.

Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell.

Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.

Review and propose process improvement that drive client and market penetration.

Build business success stories and case studies.

Maintaining all information of customer activity within CRM platform.

Maintain and exceed country targets in areas of # of clients from our direct business.

Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.

Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.

Develop long-term strategic relationships with key stakeholders.

Draft various business reports.

Skills, Qualification and Experience

A Bachelor's degree, preferably in business or communications

Native Mandarin with high level of English communications

3+ years of account management, business development or other relevant experience

3+ years of experience in selling complex solutions to corporate level clients SME / Enterprise in Greater China regions

Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact

Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth

Strong written and verbal communication skills

Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills

Track record of meeting and exceeding business established goals

Ability to make decisions in a changing environment, anticipate future needs and drive results.

High level of organization and focus and ability to work under pressure

Not a must but a great advantage :

Experience using salesforce.com or a similar CRM system

Experience in the e-Commerce, Payments, or Banking industry

Experience with direct sales for small businesses engaged in cross border trade

Experience with digital marketing, affiliate marketing, social media

Experience with data analytics & BI tools

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