Regional Content Co-ordinator (Customer Service)
Hong Kong, Hong Kong, HK

Main Purpose of role :

The Regional Content Co-ordinator will provide the following services predominantly but not exclusively to the Asia markets :

  • To support the Regional Content Manager in all Hasbro Asset administration regarding PIM Database, ensuring product information is available, fulfilled, and accurate
  • Support local markets ensuring Digital Assets are available and appropriate for retailer / consumer needs
  • General administration of Syndication solution to support local markets with retail item set up
  • Identify and action opportunities for growth and / or improvement across Product Information, Digital Assets and Syndication portfolio for recommendation in the Europe and Asia region.
  • Specific Responsibilities / Tasks :

    Provide Excellent Customer Service and Accurate day to day Product Information and Asset Management including but not limited to :

    PIM (Product Information Management) Database :

  • Maintain channel management amends / additions within PIM
  • Regional embargo data management within PIM, ensuring assets are suppressed until go live date
  • Global data field corrections within PIM (manual entry only)
  • Regional aligned (global A list) pricing data maintenance within Sunshine
  • Regional Amazon categorization generated and loaded into PIM database
  • Reviews of data gaps in PIM database and work with local markets to ensure timely load of data into database to meet retailer critical deadlines for item setup
  • Action assortment copy requests to Global Copy team
  • Implement product information requirements to meet retailer item setup
  • Central regional copy text library maintenance, ensuring local markets are fulfilled to meet retailer set up needs (to include translation when Global Translation Strategy launches)
  • Point of contact for local markets, escalation of issues
  • Syndication :

  • Point of contact for local markets, uploading of new customer templates to syndication provider and ensuring changes to customer templates are actioned in a timely and accurate manner
  • Other :

  • Assist in centralised regional asset training / onboarding
  • e-com right now’ opportunity / quick response
  • Requirements :

  • University graduate
  • Around 3 years of experience in Product Marketing / Customer Services / Operations, ideally from a MNC business to business environment
  • Good experience with eCommerce customers
  • Outstanding communication skills (written and verbal), be able to manage internal and external stakeholders who are from multiple countries and regions.
  • Flexible and have a can-do attitude
  • Able to prioritise and manage multiple deadlines
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