Cargo Freighter Operations Supervisor
Company : Corporation / Salary : $Negotiable
Develop and implement strategies to enhance services offered whilst reducing operational costs incurred in the region.
Further be a part of the airline operating committee to address infrastructure issues etc. (on a continuous basis to implement new strategies in coordination with cargo HDQ in the vision of taking the service levels to a better standard)
Constantly monitor the cargo handling and suggest to cargo HDQ best practices to be implemented within the region to achieve operational excellence.
Liaise with cargo HDQ for performance / productivity issues related to cargo operations.
Enforce & supervise GHA for freighter OTP, with safety being an overriding priority, and ensure minimum disruptions to schedule.
In tandem with the Regional Cargo Manager, any trucking / surface cargo transportation issues in / outbound should be brought to HDQ attention for rectification.
Monitor to minimize costs associated with freighter handling.
Initiate & implement steps to improve the quality of service and operational standards of Qatar Airways Cargo.
Monitor standard operating procedures (SOP) and Services level agreements (SLA) with the GHA’s to ensure safe cargo operations.
This also includes streamlining policies with GHA staff in order to follow procedures in the absence of cargo staff at the respective station.
Establish SOP and SLA’s and reviews them on a regular basis in order to ensure service offered by GHA’s are as per QR expectations).
Ensure discrepancies and non-conformances are minimized in order to reduce claims and penalties at the station to increase customer satisfaction and reduce carrier liability.
Ensure all operations staff and GHA staff are well aware of the process / procedures and regulations)
Liaise with local Government / Customs Authorities for obtaining permission; to comply with regulatory issues related to cargo operations.
Ensure that the operations staff / GHA employees of the station have followed mandatory training requirements and possess valid licenses to handle cargo. (DG, LAR etc).
Degree / DiplomaHolder preferably in related Business subjects.
5 - 8 years Air freight and / or Airline experience out of which preferably a minimum 2-3 years on a supervisory level.
Good command of written and spoken English. Proficiency in Cantonese and Putonghua are considered an advantage.
Excellent communication, interpersonal skills and presentation skills. Must be a team player.
Good operation acumen with sound analytical skills and mindset.
Knowledge of air cargo operation is a must. Good operations knowledge in A300F and 777F aircraft is required.