Client Services Specialist II CRS
UL LLC
KWAI CHUNG, HK
6天前

Responsibilities

  • Be the customers’ primary contact from various sources (phone and email), on handle test quotation, orders and follow-
  • up activities in a courteous manner

  • Coordinates and develops customer relationships by handling customer inquiries
  • Provides support for non-technical customer requests, including questions / issues such as billing inquiries, service requests and general UL information
  • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments
  • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc.
  • using the Customer Relationship Management (CRM) system

  • Performs other duties as required
  • Qualifications

  • Higher Diploma or above any disciplines;
  • A team player with good sense of customer focus, good interpersonal and communication skills;
  • Good command of both spoken & written English;
  • Fresh graduates will also be considered;
  • Immediate available is preferred.
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