Manager, Services Management
Dah Sing Bank
Hong Kong

Summary :

Assist the Senior to perform the functions of incident, problem and change management to maintain stability of the IT production environment.

The job holder also assists in performance review for IT services within the Group.

Main Roles and Responsibilities :

  • Manage IT production incidents, drive resolution for service restoration and perform timely communication and escalation
  • Drive root cause analysis and ensure relevant preventive actions are properly tracked, to prevent re-occurrence of production issues
  • Review production change requests to ensure sufficient details for implementation, adequate impact assessment and proper approvals are in place
  • Review incident ticket to ensure proper follow up and closure to avoid repeat incident
  • Prepare service level reports on IT services provided to business units within the Group
  • Perform regular process review for service improvement
  • Manage the IT outsourcing vendors in the areas of incident, problem and change management as well as service desk
  • Provide regular report on Incident, Problem and Change Management.
  • Ensure the effectiveness of the system monitoring on IT services
  • Jobs Requirements :

  • Bachelor degree holder of above in computer science / information technology or related discipline
  • Over 8 years of IT experience in banking industry with at least 3 years in incident, problem and change management
  • Knowledge on service desk, infrastructure, application development, information security and IT operation is required
  • Proven experience on data analytics on Excel
  • Strong communication and writing skills, both in Chinese and English
  • Proactive self-starter
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