Senior Card and Loans Officer - Hang Seng Bank (HK)
HSBC Group
Kowloon, Hong Kong
5天前

Description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.

Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Senior Card and Loans Officer .

Principal responsibilities

Provide professional and all rounded hotline services, handle enquiries and promote unsecured loan products (card, personal loan, etc.

proactively via inbound and outbound channels

Promote loan / insurance products when customer’s need are being identified to reach the sales achievement for the department

Contribute to the achieving the section’s service and sales objectives

Timely respond to customer’s feedbacks, drive for service improvement and better customer experience

Assist team head to review and allocate the resources so as to optimize the team productivity

Identify the potential improvement areas to enhance the work efficiency

Coordinate and liaise with relevant parties to ensure smooth implementation of various projects

Ensure all processes of the team comply with the internal control standards, group compliance policy and external regulatory requirements

Qualifications

  • Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
  • Willing to work on flexi-hours
  • Minimum 3 years of experience in Retails Banking, Call Centre or Telemarketing business
  • Strong sales and customer service orientation, with ability to work under pressure
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Candidates with less experience will be considered for the position of Card and Loans Officer)

    If you would like to explore other opportunities at Hang Seng Hong Kong, please visit for details.

    The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

    As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

    If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

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