Avaloq Application Development Analyst
Cognizant
Hong Kong
2天前

Roles & Responsibilities :

  • Responsible for monitoring and responding to user tickets raised through ITSM tools
  • Troubleshoot and escalate alerts that cannot be resolved to appropriate section
  • Prioritize and handle service requests and incidents
  • Progress issues and provide relevant information for troubleshooting or for clarification
  • Identify opportunities for process improvement and contribute to departmental initiatives
  • Responsible for improving and documenting the technical processes around application support
  • Develop scripts works with team to automate repeatable manual tasks
  • Responsible for troubleshooting and resolving application issues
  • Avaloq Core application development
  • Problem investigation and solving
  • Testing support
  • Documentation for SOP, User Manual, Training documentation, Trouble shooting document etc
  • Requirements :

  • 1+ years working experience
  • Hands-on experience on Avalog
  • Banking domain knowledge is preferred
  • Understand ITIL framwork
  • Hands-on experience on Java
  • Good understanding of Linux / Unix and RDBMS like Oracle, SQL Server and My SQL
  • Self Driven, Result oriented
  • LI-CTSAPAC

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