Senior Card and Loans Officer
Hang Seng Bank Limited
Mongkok, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior Card and Loans Officer

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.

Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Senior Card and Loans Officer .

Principal responsibilities

Provide professional and all rounded hotline services, handle enquiries and promote unsecured loan products (card, personal loan, etc.

proactively via inbound and outbound channels

Promote loan / insurance products when customer’s need are being identified to reach the sales achievement for the department

Contribute to the achieving the section’s service and sales objectives

Timely respond to customer’s feedbacks, drive for service improvement and better customer experience

Assist team head to review and allocate the resources so as to optimize the team productivity

Identify the potential improvement areas to enhance the work efficiency

Coordinate and liaise with relevant parties to ensure smooth implementation of various projects

Ensure all processes of the team comply with the internal control standards, group compliance policy and external regulatory requirements


Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered

Willing to work on flexi-hours

Minimum 5 years of experience in Retails Banking, Call Centre or Telemarketing business

Strong sales and customer service orientation, with ability to work under pressure

Proficiency in both English and Chinese, with fluency in Putonghua an advantage

High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

Candidates with less experience will be considered for the position of Card and Loans Officer or Senior Card and Loans Representative )

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