DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth : Greater China, Southeast Asia and South Asia.
The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named Asia’s Best Bank by The Banker, a member of the Financial Times group, and Best Bank in Asia-
Pacific by Global Finance. The bank has also been named Safest Bank in Asia by Global Finance for nine consecutive years from 2009 to 2017.
Assist team leader to supervise a team of 10 staff to supervise dailytransactions and monitor staff performance to ensure adherence to SLA agreedwith BUs.
Lead process improvement initiative and prepare user requirement for systemenhancement and conduct UAT;
Handle internal / external customer compliant tactfully and timely and ensureresponsive problem solving for enquiries from branches and other units / partieswithin benchmark;
Provide periodic operational reports and management reports as required;
Perform checking and reconcilement of general ledgers and other system recordson timely basis;
Assist team leader to streamline the workflow, update the operation manual, preparethe BCP Plan and conduct drill test;
Provide support in ad-hoc project and assist to conduct testing on varioussystems enhancements to increase the efficiency and effectiveness in dailyoperations;
Maintain effective allocation of resources within the team using MTK.
Minimum 3 years’ experience in consumer banking operations in supervisor rolewith people; management experience; Knowledge of consumer banking practices& procedures;
Have practical experience in system enhancement project and UAT;
Specialized academicqualifications or experience in general banking operations is an advantage;
Strong data analytical skill with knowledge to conduct big data analysis;
Good skill to prepare power point presentation.