Main Responsibilities
Respond to the 1st line Application technical problems in a timely manner that occur abruptly and require immediate solutions
Identify technical issues and provide technical support and solutions to internal and external stakeholders
Perform analyses on application functionality and suggest improvements
Maintain and update technical documents and procedures as specified by Application or Software change request, Operation Manuals, Job Sheets and Process Flow
Assist process automation and coordinate with application development and technology services team to improve service quality
Requirements
Bachelor Degree in Computer Science, Information Technology, or related disciplines
Minimum 5 years related work experience, preferably gained in banking or financial industry
Experience in 1st line Application Support / outsourcing service is required
Experience in Application support, trouble-shooting and Control-M workload automation
Experience in Microsoft SQL / Oracle DB
Knowledge of multiple technical platforms such as UNIX / Linux and PC environments is preferred
Good command of spoken and written English and Chinese (including Putonghua)
Good communication, interpersonal, negotiation, organizational, problem solving, analytical skills and project management skills
Mature and able to work under pressure
Overtime work during non-office hours might be required Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.
