IT Consultant (Application Support)
China Construction Bank
Hong Kong

Main Responsibilities

  • Respond to the 1st line Application technical problems in a timely manner that occur abruptly and require immediate solutions
  • Identify technical issues and provide technical support and solutions to internal and external stakeholders
  • Perform analyses on application functionality and suggest improvements
  • Maintain and update technical documents and procedures as specified by Application or Software change request, Operation Manuals, Job Sheets and Process Flow
  • Assist process automation and coordinate with application development and technology services team to improve service quality
  • Requirements

  • Bachelor Degree in Computer Science, Information Technology, or related disciplines
  • Minimum 5 years related work experience, preferably gained in banking or financial industry
  • Experience in 1st line Application Support / outsourcing service is required
  • Experience in Application support, trouble-shooting and Control-M workload automation
  • Experience in Microsoft SQL / Oracle DB
  • Knowledge of multiple technical platforms such as UNIX / Linux and PC environments is preferred
  • Good command of spoken and written English and Chinese (including Putonghua)
  • Good communication, interpersonal, negotiation, organizational, problem solving, analytical skills and project management skills
  • Mature and able to work under pressure
  • Overtime work during non-office hours might be required Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
  • All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.


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