Operational Management Manager - Hang Seng Bank (HK)
HSBC Group
Kowloon, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Operational Management Manager

Performance Services, Digital Business Services

Performance Services provides HASE COO with dedicated, forward thinking, strategic ad-hoc and operational management support.

Performance Services also plays a key role in driving staff engagement, operational support, financial planning & management information, and business administration for all Digital Business Services’ units.

Should you join us, you will contribute in driving and managing strategic, streamlining and re-engineering initiatives and coordinating client tax reporting & Environmental, Social and Corporate governance (ESG) at bank level and Digital Business Service level.

You will also have opportunity to lead and coordinate the bank-wide environmental strategy initiatives with various businesses and functions.

We are currently seeking a high caliber professional to join our department as Operational Management Manager .

Principal responsibilities

  • Responsible to manage and implement strategic, streamlining and re-engineering initiatives at bank and Digital Business Service level as well as lead the bank-wide ESG and client tax reporting initiatives.
  • Provide administrative and operational management support & MI reporting at Digital Business Services’ level;
  • Ensure that all relevant control measures are undertaken to minimize the risk exposure of the Bank by observing and maintaining the Bank’s and Group’s internal control systems and standards, including the timely implementation of internal and external audit points together with any issues raised by the external regulators
  • Requirements

  • University degree in any disciplines
  • At least 8 years’ in banking industry, ideally relevant experience in non-functional risk and quality assurance, third party risk management, client tax reporting and Environmental, Social and Corporate governance (ESG) preferred
  • Experience with bank-wide change and re-engineering projects preferred
  • Strong analytical, communication, interpersonal and project management skills
  • Good command of both spoken and written English and Chinese
  • Great growth mindset and resilience to embrace change, overcome challenges and create space for curiosity creativity and connectivity.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

    As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

    If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.


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