Account Manager APAC
携程
香港
5天前
source : 猎聘

职责描述

  • Ensure client retention and account profitability
  • Develop and execute a business plan, detailing objectives, strategies and measurable targets.
  • Increase revenues by means of Up-Selling and Cross-Selling through consultative approach, ensuring solution meet customer's needs
  • Negotiate client contract terms and manage to all contractual terms
  • Act as conduit and trusted advisor, share best practice and industry updates
  • Coordinate all central communication across countries both Ctrip and client's regional initiatives or interests
  • Ensure timely settlement of customer P&Ls where required and necessary as per contractual obligation
  • Develop and execute business plans, implement key deliverables and measure results
  • Develop, measure and report on Service Level Agreements and Key Performance indicators
  • Create and manage business improvement plans
  • Manage new business implementations
  • Establish and maintain relationships with clients at a multi-national level, stakeholders within Ctrip and industry relations
  • Create and manage to budgets and financials (includes billing, payment & profitability)
  • Support operational and regional reporting requirements
  • 任职要求

  • Extensive Client / Account relationship management experience
  • Strong time management skills and attention to detail
  • Strong presentation skills
  • Self-motivated, driven with a strong sense of personal accountability and an excellent team player who can work well with internal / external stakeholders.
  • Ability to drive customer loyalty by proactively maximizing on opportunities to develop customers emotional & rational brand affinity
  • Ability to work with cross-functional teams and to influence both internally and externally
  • Ability to cross-sell company services and products and sell preferred vendors
  • Ability to interact with all levels of clientele and influence decision makers
  • Knowledge of contract management
  • Strong negotiation and analytical skills
  • Excellent oral and written communication skills, including public speaking and presentations
  • 职位透镜

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    其他信息

  • 所属部门 商旅业务部
  • 专业要求 不限
  • 汇报对象 无
  • 下属人数 0人
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