Account Manager APAC

携程

香港

6天前

source : 猎聘

职责描述

Ensure client retention and account profitability

Develop and execute a business plan, detailing objectives, strategies and measurable targets.

Increase revenues by means of Up-Selling and Cross-Selling through consultative approach, ensuring solution meet customer's needs

Negotiate client contract terms and manage to all contractual terms

Act as conduit and trusted advisor, share best practice and industry updates

Coordinate all central communication across countries both Ctrip and client's regional initiatives or interests

Ensure timely settlement of customer P&Ls where required and necessary as per contractual obligation

Develop and execute business plans, implement key deliverables and measure results

Develop, measure and report on Service Level Agreements and Key Performance indicators

Create and manage business improvement plans

Manage new business implementations

Establish and maintain relationships with clients at a multi-national level, stakeholders within Ctrip and industry relations

Create and manage to budgets and financials (includes billing, payment & profitability)

Support operational and regional reporting requirements

任职要求

Extensive Client / Account relationship management experience

Strong time management skills and attention to detail

Strong presentation skills

Self-motivated, driven with a strong sense of personal accountability and an excellent team player who can work well with internal / external stakeholders.

Ability to drive customer loyalty by proactively maximizing on opportunities to develop customers emotional & rational brand affinity

Ability to work with cross-functional teams and to influence both internally and externally

Ability to cross-sell company services and products and sell preferred vendors

Ability to interact with all levels of clientele and influence decision makers

Knowledge of contract management

Strong negotiation and analytical skills

Excellent oral and written communication skills, including public speaking and presentations

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其他信息

所属部门商旅业务部

专业要求不限

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下属人数 0人