(全職) - Japanese Speaking-Team Leader (Join-in Bonus HK$12,000)
HKT
Tsuen Wan
2天前
source : Jobsearch.hk

Our Missions :

  • Lead a team of over 5+ customer service experts with a strong dedication to craft an extraordinary service to surpass member’s expectation by professional correspondences related to flight reservations and ticketing in a fast paced and structured customer care environment
  • Consistently provide coaching to team members to achieve optimal level of performance and resolve complex enquiries effectively
  • Develop implementation strategy on loyalty program and travel information to ensure members are served promptly and accurately
  • Proactively review and make recommendation to Operations Management for service improvement
  • Monitor traffic patterns and deploy resources appropriately to ensure every member’s enquiries are addressed promptly
  • Be ready to embrace challenges through different job exposures
  • Our perfect teammate will be :

  • 3 years’ relevant working experience in customer / member services and / or loyalty program with minimum 1 year in supervisory / team leader role
  • Good command of both written and spoken English and Japanese (preferably Native Japanese Speaker or JLPT N1 Holder ), fluency in Cantonese and Mandarin is an advantage
  • Positive attitude with a commitment to work in the aviation industry
  • Knowledge of airline industry, products and services a definite advantage
  • Strong leadership charisma with good team management skill
  • Energetic, flexible and ability to remain cool under pressure
  • Excellent customer-service mindset, result orientated and with zeal to achieve success
  • Detail-oriented with sound organization and analytical skills
  • Working knowledge of Microsoft Office applications
  • Higher diploma or above
  • Fresh Graduates will also be considered.

    The role comes with attractive benefits such as :

  • Join-in Bonus
  • 5-week comprehensive and structured training
  • 5-day work week
  • 14 days’ paid annual leave
  • Monthly Performance Incentive
  • Non-Contributory Provident Fund
  • Medical Coverage
  • Interested parties, please send your full resume in WORD format with present and expected salary to

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