Assistant Manager, Front-End & Mid-Range, Risk Management Group
DBS Bank
Queen's Road Central, Hong Kong, China
4天前

BusinessFunction

RiskManagement Group (RMG) is responsible for the development and maintenance ofrisk management and internal control frameworks.

We provide independent reviewand challenge to business to ensure that appropriate balance is considered inrisk / return decisions.

In addition, RMG is responsible for the monitoring andreporting on key risk issues of the Bank. To manage risk effectively and deliverstrong financial performance, we invest significantly in our people andinfrastructure.

Responsibilities

  • To perform phone dunning to delinquent customers
  • To understand customers’ financialdifficulties and negotiate with customers on repayment arrangement
  • To resolve customer’s enquiries andcomplaints
  • To comply with the Bank’s and regulatoryrequirements on risk and control
  • Perform auto-dialer calling and manual dunning
  • Understand debtors’ financial issues and negotiate with themon repayment arrangement
  • Achievethe KPI established for collection calling
  • Provide best customer Service
  • Ensure all operation processes are compliedwith internal and external guidelines and requirements
  • Requirements

  • Minimum5 year’s collection experience in Consumer Credit Collection / Customer Service
  • Universitygraduate or equivalent OR
  • Secondaryeducation plus 5 years or above experience on consumer banking
  • Goodcommunication and negotiation skills
  • Ableto handle and solve complaints
  • GoodPC Knowledge : Excel, Word
  • Customerexpectation management and conflict resolution
  • Ableto express oneself in a clear manner
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