American Express Global Commercial Services (GCS) is the leading provider of payments for businesses of all sizes globally.
The Account Development Team is a key part of GCS and manages relationships with Small and Medium Enterprise (SME) clients in Hong Kong, our goal is to achieve targets of building charge volume growth, product penetration and client retention through differentiated value proposition entrenchment by following call plans as they relate to current client segment prioritization campaigns.
THE IDEAL CANDIDATE
We are looking for someone who is passionate about relationship management and helping business owners to drive growth in their business via better cashflow management and payment solutions optimization.
If you share the same passion, this is a unique opportunity for you to grow you career at American Express.
Our Account Development Team focuses on driving retention and growth from small or medium enterprise clients. As one team, we manage and support our commercial customers predominantly on phone based, offering professional payment needs assessment and solutions matching to support our customers at different stage of their growth journey.
Manage a dedicated portfolio and drive portfolio growth through effective sales pipeline management and customer retention
Improve customer satisfaction (measured by Net Promoter Score) with professional servicing and business knowledge to address customer pain points
Ensure consistent delivery of business targets in terms of actual sales volume and productivity
Contribute to departmental and enterprise level projects to optimize business performance through cross-business units collaboration
Promote the American Express Brand
Minimum of 3-5 years experience in Outbound Sales or Account Management, preferably in the SME segment
Proven record of success in delivering sales target through effective pipeline and productivity management
Outstanding interpersonal communication skills with strong business demeanour for day-to-day contact with commercial clients from business owners, to financial controllers and accountants etc.)
Result driven and with strong customer-oriented mindset
Excellent influencing and stakeholder management skills, both internally and externally
Demonstrated self-motivation, flexibility and agility to navigate in a dynamic working environment
Knowledge of basic financial acumen is a plus (financial statement analysis, cash flow)
Experience using Salesforce.com and LinkedIn a plus
Strong PC skills, experience using Apple iPad, Microsoft Word, Power Point, Excel
Strong English and Cantonese speaking and writing skills (Mandarin would be an added advantage)
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.
We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.
And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.