Transfer Agency, Associate 2
State Street
Hong Kong, HK
3d ago

Who we are looking for

Deliver high quality client service both internally and externally by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks on time and accurately.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions.

From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Transfer Agency you will :

Client Service

Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner

Quality control of transactions processed and client correspondence

Assist in the delivery of on the job training and development of other administrators.

Ensure business standards and client deadlines are met on a consistent basis

Actively initiate Error, Fines & Loss analysis

Escalate client issues where necessary


Adhere to procedures in relation to all tasks

Administration of Clients trades and maintenance of register, processing of cash movements and reconciliation

Identify process efficiencies in the course of their daily work and propose to line managers

Develop and maintain a thorough knowledge of Transfer Agency processes and Systems

Gain broad expertise on company products

Build and maintain internal network of contacts

Display thorough understanding of the following tasks : -

Issuance of contract notes and settlement confirms Processing of monetary settlement, money in / out and FX process Administration of commission payments Processing of Fund distribution Units in Issue reporting and reconciliation completion and clearance of trades and cash Processing of register maintenance requests


Liaise with other departments in an effective manner

Provide / seek regular feedback to team leader


Act as an effective team player & deputies for immediate supervisor when appropriate

Show organization skills for oneself and others

Display effective team focus by assisting colleagues in their daily routine

Positively influencing team morale in order to achieve set standards and goals

Show willingness to assume additional tasks in order to share workload within team / department

Maintaining a can do attitude

Display initiative

Administration of Clients / Investors correspondence

Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management

What we value

These skills will help you succeed in this role


Excellent communications skill

Education & Preferred Qualifications

Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure.

Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint

Strong written & verbal communication skills

Excellent organizational, planning and co-ordination skills.

Ability to work accurately to tight deadlines

Proactive and able to work independently and as part of a team

Detailed understanding of procedural, technical and product requirements within Transfer Agency business

Typically, candidate will have 2 years relevant experience within a similar environment

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